Beauty - Spa Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Working in a Spa or salon, many things are often blatantly obvious to you, like what a client should bring to their appointment or how they should lie on the couch. However, to a client who isn’t a regular, not knowing what to do can be very daunting and the panic can take over the joy of a well-earned treat.
In the past on a Spa or salon visit I’ve often been left wondering what I should be doing next as every Spa and salon tends to be different and it isn’t always made clear to me by the therapist. Having discussed this with friends I’ve also found that they have the same worries when they treat themselves to a relaxing treatment too, leaving them feeling nervous and on edge throughout, worrying if they’re doing the right thing.
As a professional therapist, it’s likely that you expect clients to follow good etiquette when visiting your salon and Spa, mostly things which are common sense, like not talking too
loudly, but there are certain things that clients just won’t know and most are not obvious.
Should I take my shoes off before I get up on the couch? Does my therapist expect conversation during the treatment or is speaking during a treatment frowned upon? If I’m having a facial should I take my top off or leave it on? Do I need to remove my underwear for an intimate waxing treatment? These all questions that might seem common sense to a therapist, but are quite common amongst clients and leave them apprehensive before a treatment.
With this in mind, I think it’s really important that to be successful you make clients feel comfortable and offer them an enjoyable experience. To do this, you need to subtly offer clients guidance, walking them through every step of the way, even if what you’re telling them sounds like something completely obvious and you feel like you’ve repeated yourself several times that day already!
Lydia Sarfati, Repêchage CEO and Founder, says: “It is always important as a beauty therapist to guide your client through every step of the
treatment process.Whether it be a new client or an existing client, you should always be giving them100%of your attention to provide themwith themost relaxing and effective treatment possible. Fromthemoment your clients walk into your Spa until themoment they leave, you should be taking them through each step of the process.”
Consistency is also the key so that every therapist offers the same service and every client, whoever they see, has the same experience. The right training and set procedures will help you and your staff to remain consistent, leaving your client without worry.
Before the treatment
Believe it or not, offering guidance to your client begins right from the minute they book an appointment. In particular if you’re a Spa or offering day treatments, one dilemma I’ve seen many clients have is not knowing what they should be taking with them to the appointment and what’s already included. One thing that springs to mind here is slippers or flip flops, as well as robes and towels.
Let clients know before their visit whether robes or slippers are provided or whether they need to bring something with them.
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