Contents


January/February 2013 In this issue REGULARS


104 86


32 56


26 Tech talk 42 Interview 44 Travel buyer Q&A 46 According to Amon 48 Westminster watch 50 TMC & client 109 Reviews 114 Inbox 117 Guest column 118 Movers & Shakers 119 ACTE column 119 GTMC column 121 Legal 122 Diary of events 122 ITM update


C M Y CM MY CY


NEWS 06 Business eye News update 16 Conferences Round-up 20 Databank Vital statistics 30 In pictures Chambers' Venetian masquerade 32 Analysis Bitten by the bug 38 Business Travel Awards 2013 preview


MEETINGS & DESTINATIONS 96 Business destination Barcelona


112 Buying meetings Getting creative


FEATURES 52 Future imperfect The year ahead 56 The BBT Hotlist Drivers of change 72 Managed Travel 2.0 A new approach 78 Emissions trading ETS special report 82 Augmented reality What use to business travel? 86 Fuel for thought Oil and gas sector travel 92 Added value? Hotels: add-ons vs discounting 99 Business Travel Show What's new for 2013 104 Spotlight on China Key business cities


CMY K


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124