Welcome FOR COMPANY TRAVEL & MEETINGS BUYERS ISSUE 60 JANUARY/FEBRUARY 2013 The HOT The People driving change Paul Revel Editor, Buying Business Travel
The year ahead Experts make their predictions for 2013
BBT JAN FEB COVEr BULB *FINAL*.indd 1
Fast and loose Is Managed Travel 2.0 the way forward?
Power trips
Meeting the demands of the oil and gas sector
18/12/2012 16:32 ISSUE 60
Editor Paul Revel Digital Editor Rob Gill Executive Editor Bob Papworth Managing Editor Mike Toynbee Art Director Annie Harris Designer Javier Otero Sub Editor Richard Rees Contributors Caroline Allen, Alex Blyth, Ken Cameron, Scott Carey, Mark Caswell, Catherine Chetwynd, David Churchill, Amon Cohen, Felicity Cousins, Mark Davidson, Nick Easen, Mark Frary, Jonathan Hart, Michelle Mannion, William Maxwell, Gareth Morgan, Gary Noakes, Ian Skuse, Stanley Slaughter, Ajaya Sodha, Jenny Southan, Diane Steed Publisher Chris Mihalop Marketing and circulation Kirsty Clark Production Manager Jamie Halling Editorial tel number +44 (0)20 7821 2715 Editorial fax number +44 (0)20 7821 2701 Email address editor@buyingbusinesstravel.com Advertising tel +44 (0)20 7821 2733 Advertising fax +44 (0)20 7821 2701 Email sales@buyingbusinesstravel.com Email subscriptions@buyingbusinesstravel.com Front cover image: VEER
Buying Business Travel is published by Panacea Publishing International Ltd, 5th Floor, Warwick House 25-27 Buckingham Palace Road London SW1W 0PP United Kingdom Tel +44 (0)20 7821 2700 Fax +44 (0)20 7821 2701 Managing Director Julian Gregory Editorial Director Tom Otley
HAPPY NEW YEAR! Now, whether it will be a happy one or not – well, that’s what we try to find out in this issue: Mark Frary asks experts from the different sectors (p52) for their predictions for 2013, and there’s more data-based forecasting in our conference reports (p16) and in Databank (p20). Changes for 2013
in Buying Business Travel include a new section looking at one of the most important (working) relationships you deal with on a day-to-day basis – that between a buyer and their TMC account manager. Plus there’s a new regular travel-buyer Q&A. Also, new for this year is our
revamped Hotlist, originally launched in 2007, and now returning for its fourth appearance: a Who’s Who of the those making a difference in the industry. You can debate whether we have missed
The Hotlist is back for 2013
anyone – or included the undeserving – on the BBT website, now merged with our 24-hour online news channel ABTN: the Forum is the perfect place for sharing opinions, experiences and knowledge with your peers – or simply having a rant! As well as the Forum, you’ll find daily breaking news, plus all our features and interviews, and a valuable archive of past issues – visit www. buyingbusinesstravel.com And to celebrate a year of publishing BBT as a digital edition, we’ve teamed up with Royal Jordanian
Airlines and Mövenpick Hotels to offer our digital readers a luxury break in Jordan (see p6 for details) – to be in with a chance of winning, download the BBT app. As always, we want to ensure that
we continue to be your ultimate resource for business travel information, so your feedback is always welcome: drop me a line at prevel@panaceapublishing.com