DRONCO INNOVATION The R&D department at Dronco Germany are targeted to produce a new


product every 90 days and as the market knows they have great success. It states on the Dronco website: “It’s not hard to copy a good idea, but to have a good idea and then make it happen is much more difficult.”


DRONCO SERVICE No matter how good the product is, or even the price when you order it you


want it. Purchasing your requirements from Dronco their service is – on time – every time.


DRONCO CUSTOMER SUPPORT Dronco take pride in the support they give their stockists throughout the


world. Exporting to over 100 countries is daily business for Dronco Germany and for Dronco UK this philosophy for customer support is no exception. Valuing our customer takes precedence and this is reflected in our success. In addition all our customers can enjoy:


In 2002 Dronco inspired the tool market with the launch of the storage ‘Tin’


containing 1mm inox cutting discs. Many of Dronco’s competitors’s copied this brilliant marketing idea and some still continue to copy other Dronco products on


• Single source of supply for both abrasive and diamond products. • Next day delivery • In house product training • Technical support • On site support


WHY ON SITE SUPPORT IS SO ESSENTIAL All Dronco Regional Sales Managers have the technical ability to support their


stockists on site where necessary. 99% of any abrasive wheel complaint arises from either operator or application error normally caused by poor working practice. Unfortunately there are a few suppliers of abrasive product that do not have the competence to resolve such situations. For Dronco it is their responsibility to assist both their stockist and their stockist’s customer in the safe use of abrasive wheels.


DRONCO CREATING ADDED VALUE Promotional activity that creates


a regular basis. They say ‘imitation is the sincerest form of flattery’! To a large extent this is true but where it falls down is where the idea is copied, the product is sourced on a price basis and the performance is poor in comparison. The end user then misses the opportunity to experience the high performing problem solving tools that create effective working solutions that are produced by Dronco.


SAFETY Dronco are a member of oSa – The organisation for


the safety of abrasives Dronco voluntarily committed themselves to


manufacture and sell safe and accident preventing quality abrasive tools. Thus Dronco set an example against inferior and dangerous products. 1% of all production is batch tested to ensure compliance with the oSa criteria is met. Product testing guarantees continuity of both safety and performance every time when purchasing the Dronco brand.


BRITISH ABRASIVES FEDERATION In an industry becoming increasingy globalised. The


British Abrasives Federation (BAF) provides a vehicle whereby abrasive suppliers in the UK have the opportunity to take an active role in the generation of safety rules, regulations and standards common to all participating countries. BAF and its members work in


close liason with FEPA (Federation of European Poducers of Abrasives) and the Technical Commisions within the organisation, to produce safety leaflets, safety codes and material safety data sheets, in as many as 6 different European languages.


HAND ARM VIBRATION Dronco completed extensive


testing at Loughborough University – Operc. This was the designated test centre set by the major contractors group – (MCG) which represents the UK’s largest contruction companies.


telephone 01444 440188 From Wire Brushes to


Flap Discs, Coarse Cleaning Fleeces, Tins of Thin discs etc. A resounding sales success every time.


Dronco Abrasives UK Ltd


Unit 8 Wheelforge Way, Ashburton Park, Trafford Park, Manchester M17 1GU Tel 0161 874 2600 Fax 0161 874 2609


DRONCO – YOUR RELIABLE PARTNER


ToolBUSINESS+HIRE 11


added value for all. The latest campaign to celebrate the Dronco Jubilee year with the bonus tins 10 plus 1 of the 1mm inox cutting wheels has been a great success for Dronco stockists and their customers.


DRONCO POINT OF SALE BOXES The excellent marketing put into


these point of sale display boxes ensures that Dronco lead the way with their ‘Silent Salesperson’ sitting on your Trade Counter.


Reply No. 218


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