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Making the most of managed services

Despite an ongoing drive to improve the effi ciency of repair and maintenance services in the public sector, many councils and registered social landlords (RSLs) are still running ineffi cient, expensive and unsustainable services. Here, Damion Rothner, national sales manager for Travis Perkins Managed Services, considers what managed services really means for the public sector and the benefi ts of outsourcing more than just materials provision.

What does managed services mean for the public sector?


anaged services refers to outsourcing the management of repair and

maintenance services, whether by councils for the maintenance of housing and corporate buildings, or by RSLs for their housing stock. We’re also increasingly working with customers in other public sectors such as highways, education, healthcare and the offsite sector.

We look at everything from materials stores and invoicing to IT infrastructure and journey times to ensure best practice and best value throughout – concentrating on four key areas: purchasing, administration, distribution and stock holding.

Working closely with public sector organisations, Travis

Perkins Managed

Services and other suppliers can help to reduce costs, improve repair times and reduce void turnaround times.

What options are available?

Each project in this fi eld is entirely unique, so it goes without saying that every single service is tailored to the customer’s needs.

For some organisations, we would work closely to implement a managed store approach, implement the right systems and put the processes in place to ensure management data and key performance indicators are fully utilised.

32 | public sector executive Jul/Aug 12

Other organisations may already have some of these processes in place and once their system allows for accurate and immediate measurement of materials, we can consider more advanced systems such as a distribution hub model which can align stock and remove the need for operatives to visit a store at all.

What specifi c solutions could be offered?

Part of this process is to ensure the supply chain is working effi ciently, the correct materials are available when and where they are needed, administration is kept to a minimum and journey times reduced. An effective van stock management and replenishment process is vital in achieving this.

The key solutions offered are based on either a fully dedicated stores provision, or a multi- branch / brand approach, depending on factors such as geography and scope of works carried out. Where dedicated solutions are used, these can be from a newly leased site, from a client’s existing site, or from an existing Travis Perkins PLC branch which would be adapted to suit. However, these solutions are not mutually exclusive, and combinations of each are often used.

What makes an effective managed service?

Managed services are not just about ensuring the right product is available at the right price when it’s needed, they are also about making sure the systems are in place to purchase, deliver

and install/fi x/use the product effi ciently. As part of the Travis Perkins Group with over 600 branches nationwide, the provision of dedicated materials stores for in-house repairs teams is the mainstay of our business.

However, the biggest benefi ts of a managed service will only be achieved by looking holistically at the whole repair and maintenance service, not just materials. A 10% saving on total service costs, for example, will be signifi cantly greater than a 10% saving on materials costs alone.

What could it really do for my organisation?

In short, with the right systems and processes in place you could save millions of pounds each year through improved operational effectiveness of repair and maintenance services.

Working closely with one leading RSL, Travis Perkins has helped to reduce their annual repairs costs from £9m per year to less than £6m. In addition, we have helped reduce the number of operatives working on response repairs from 120 to just 65 – enabling the remaining workforce to concentrate on planned works which might otherwise have gone to contractors.

FOR MORE INFORMATION Damion Rothner T: 07712 878407 E: W:

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