This page contains a Flash digital edition of a book.
ASK THE EXPERTS


FORUM Do you have a question you’d like some


expert advice on? This issue we speak to members ofMAPSA and learn more about their association. Send your questions to editor@executivepa.asia


schedule and you have to be firm about a time to leave theoffice. You also need proactive feedback on progress of work – depending on preference, schedule a daily orweekly chatwith each. I’m speaking from experience because I currently have three chiefs (CEO, CFO, CAO) and three chairmen (OC) who impose equal demands onmy time and abilities.


A Q


Jenny Wong Shi Eie, Executive Secretary, The Malaysian Association of Practising Opticians


I personally haveworked for three bosses at the same time. The first thing is to reassure themthat both are important and you will do your best to dedicate your service to them in the most effective manner. With that understanding, have an open communication with each and clear up any doubts. The rou- tinework is predictable and can take a systematic approach to handling but additional work that is given without warning should be prioritised. Ask them how urgent it is if you are not given a deadline. And ensure the deadlines are met to estab- lish credibility on your part.


Sylvia Thomas,Office Manager and Church Administrator reporting to Sr Ministers C3 Church Berhad


Make it known to them both that you are being stretched and thatwill help themunderstand your situation right at the onset. Thiswill helpmanage their expectations of you. The rest is how you manage yourself – know how to prioritise what is urgent and important, urgent but not important, important but not urgent, not urgent and not important. Youmay alsowish to con- sider asking to hire a junior assistant to help youwith the cler- ical/adminmatters to keep theCEO’soffices running efficiently it benefits them so I don’t see why they would object. Esther PR, ex-PA to CEO, Telecommunications Provider


54 2012 ISSUETWO | WWW.EXECUTIVEPA.ASIA


I’ve just been informed I will be working for two CEOs from next month. How can I juggle them and meet both of their needs?


Sit downwith both bosses and find out their expec- tations,working styles and their preferred daily rou- tines. Both have to acknowledge and agree to a


THE ASSOCIATION


Malaysian Association of Professional Secretaries & Administrators (MAPSA)


The Malaysian Association of Professional Secretaries &Administrators(MAPSA) is a not-for-profit professional association for administrative professionals in Malaysia. MAPSA’s mission is to enhance the success of career- minded administrative professionals by providing opportunities for growth through training, leadership and community building.The associationwas founded in 1968 as Secretaries Society Malaysia to provide a professional network and educational resources for secretarial staff. The association’s namewas changed in 2003 toMAPSA to encompass the large number of varied administrative job titles and recognise the advancing role of adminis- trative professionals inbusiness and government. The fol- lowinggroups are affiliated with MAPSA in Malaysia:


1 The Secretaries Society Sarawak (SSS) – East Malaysia


1 Sabah Association of Secretaries (SAS) – East Malaysia


1 Johor Association of Professional Secretaries & Administrators (JAPSA) – West Malaysia


1 The National Council of Women’s Organizations Malaysia (NCWO) – West Malaysia


Internationally,MAPSA is affiliated with The Asso-


ciation of Secretaries and Administrative Professionals in Asia Pacific (ASAPAP) consisting of 16 countries in the Asia Pacific region and The International Associa- tion of Administrative Professionals (IAAP), USA. For further information and membership details,


please visit theMAPSAwebsite at www.mapsa-malaysia.com or email: officeadministration@mapsa-malaysia.com.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56