Service Contracts Handling
Local news: Linde has 900 engineers on the ground in the UK.
With over 900 field-based engineers, our travel distances are significantly lower, reducing both fuel usage and emissions. Our engineers are all factory-trained with access to the latest diagnostic and technical information tools using original equipment parts, making them better equipped to know what they are doing when they attend a breakdown, and increasing first-time fix. We pride ourselves on making the total cost of ownership of our trucks as low as possible for our customers. We understand that at a time when operators are focusing on cost savings it could be tempting to consider a cheaper service contract but it is vital that the credibility of any service provider is carefully explored. For example, operators could be attracted to a service provider who promises low labour or travel charges but it is worth remembering that any savings they make in the short term can be easily wiped out by the length of time it can take to complete a job or by the likelihood that a fault will reoccur. At Linde, we offer a comprehensive range
Jeff Aylott, head of after sales at Linde MH (UK).
we are never far away from our customers. Equipment productivity is another key consideration for operators, but their only focus should not be on looking to achieve maximum truck ‘uptime’. There are other things to consider, for example, if your fleet was set up some years ago, is it still the right size for today’s requirement? At Linde we work with our customers to redeploy assets throughout their business so that we can supply them with the correct num- ber of trucks for their needs, rather than sim- ply creating excess capacity by encouraging
€2.25bn
annual worldwide sales (2010) by Linde Material Handling
the customer to run more trucks. Our service capability supports this too.
ADDRESSING ENVIRONMENTAL CONCERNS
The environment is another ever growing priority for businesses, and operators are far more conscious of their environmental impact than they ever were. Linde products are efficient and
of operator support packages, all of which are based on a set of sound principles. We work to reduce operator cost; we only
“We pride ourselves on making the total cost of ownership of our trucks as low as possible for our customers”
offer significantly less fuel consumption than other trucks on the market, but we positively contribute to a cleaner envi- ronment in a number of other ways.
www.shdlogistics.com
use genuine original equipment parts; we deploy fully trained and competent engi- neers located close to our customers. n
www.linde-mh.co.uk Storage Handling Distribution May 2012 55
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