Handling Service Contracts
Service economy
Driving down costs and increasing productivity have always played pivotal roles in business growth. It is therefore vital that business operators not only select the right truck for their operation, but also choose the right service contract. As Jeff Aylott, head of after sales at Linde MH (UK), explains, there is more to a good service contract than simply ensuring it contains enough service maintenance provision to minimise the risk of truck downtime.
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Size matters: is your forklift fleet the right size for the job?
here is a whole host of things that operators need to con- sider when taking out a service contract on a forklift fleet. No decision should ever be made on a service contract without checking that the provider has a number of things in place – from the basics of having properly trained engineers, guaranteed fast delivery of spare parts, right through to local access to the best support. This increases their ability to take more significant measures to ensure the lowest possible lifetime cost for the fleet.
ENGINEERING SUCCESS
No service provider can deliver good customer service without having well trained and competent engineers in place. However, at Linde we believe that having a team of remotely-managed ‘qualified’ engineers is not enough. To deliver truly excellent customer service, you need to be able to provide local presence, build local relationships, and provide your engineers with the correct infrastructure to enable them to do their job efficiently and effectively. Linde manages accounts on both a na- tional and regional basis, but for all of our customers we have a local support structure in place. With local service management, online access to factory diagnostic and tech- nical information and spare parts delivered overnight to the back of every one of our 900 engineers’ vans, we are able to ensure
54 May 2012 Storage Handling Distribution
www.shdlogistics.com
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