Case Study Conveyors & Automation
Belt and braces T
he Wirral-based company landed the contract to keep DPD and Interlink’s mate- rial handling systems, such
as conveyor belts, in tip-top shape. Now Sovex, which specialises in the design, manufacture, installation and maintenance of conveyor systems, is creating five extra jobs to keep up with demand for its state-of-the-art Sovex Service Connect system, which pro- vides a 24 hours a day emergency response to its servicing customers. The national team of 30 service engi- neers will be boosted with the recruitment of four additional engineers, plus an additional support team staff member. From its Prenton headquarters, Sovex al- ready provides the Sovex Service Connect system to many of its blue chip clients,
such as UK Mail and DHL, with a guaran- teed response time of between one and four hours to any breakdown of material handling equipment at depots nationwide. The recent DPD and Interlink contract win has put Sovex on-course to meet its ambitious aim of boosting turnover by 50% from £8m to £12m this year. Steve Hamilton, Sovex’s national
Knapp Advert_3960.eps 18/2/11 10:04:16
servicing manager, said: “We’re over the moon, because the DPD and Interlink contract is a big win for Sovex. It’s very difficult to win that kind of work and that’s why it’s worth its weight in gold to us. “Sovex Service Connect has grown rapidly over the last few years because, in a nutshell, it helps our customers save money. If a conveyor belt breaks down, money is wasted every minute that it’s out of action. That’s why a
Conveyor manufacturer Sovex has won a national service contract with one of the UK’s biggest parcel handling firms.
rapid response, like that provided by Sovex Service Connect, is crucial.” Sovex’s service engineers cover the UK entirely, and are trained to service, repair and maintain any material han- dling system, not just Sovex’s. As well as vehicles filled with the most commonly used spare parts, the Prenton headquar- ters has spare pieces of equipment it can lend to customers during a breakdown. This allows them to get up-and-running again quickly while Sovex engineers manufacture them a new unit. Sovex Service Connect provides custom- ers with minute-by-minute electronic track- ing of a breakdown call-out, including the engineer’s exact location, spare parts used and notes on the job undertaken. n
www.sovexsystems.com
KNAPP.com making complexity making complexity C M Y CM MY CY CMY K
KNAPP designs, installs and supports warehouse automation projects – from small handling systems to large distribution centres – in a diverse range of markets. Specialising in paperless order picking, our solutions feature seamless integration and intelligent software.
solution provider
simple simple
fashion KNAPP UK Ltd | Unit 14 | Meadow View | Crendon Industrial Park | Long Crendon | Aylesbury | Bucks | HP18 9EQ | Tel: 01844 202149 | Email:
sales.uk@
knapp.com
38 May 2012 Storage Handling Distribution
www.shdlogistics.com
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