What happens if I fall ill? The ships’ medical facilities are staffed by fully qualified doctors and nurses (Queen Mary 2 has the largest medical facility at sea). These facilities are not intended or designed to provide ongoing treatment of pre-existing conditions.
If you anticipate a need for medical services aboard ship, your special requirement must be cleared in writing with Cunard before your booking can be finalised. We regret that we cannot carry guests who will have entered their 24th week of pregnancy or beyond at any point during their holiday.
How do I settle my final bill on board? If you have a credit card registered all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action. The final amount will be settled to your registered credit card.
If you choose to settle your account with cash and you have a credit card registered you should call at the Pursers Office no later than 6.00pm the day prior to disembarkation. Cash cannot be refunded to a credit card therefore failure to remove your credit card will result in a cash balance on your account on the morning of disembarkation. You will then need to call at the Pursers Office to collect this cash credit.
For those guests who are travelling on a World Voyage, and are staying on board for the full World Voyage, your account will be settled several times during your stay on board. For Guests who travel on two or more consecutive voyages, your account will be settled at the end of each voyage. These settlement dates will be advised when you are on board.
You may choose to settle your account with cash; however a credit card should still be registered. If using cash the account must be kept in credit at all times.
In order to comply with money laundering regulations we are unable to accept cash transfers to the ship either prior to embarkation or whilst on board.
Please note we do not accept personal cheques, travellers cheques or pre-paid credit cards on board. We are also unable to accept €500 notes at any time, this includes at the Casino.
What happens to my luggage at the end of the voyage? On the final night on board, guests will be asked to pack their luggage and leave it outside their stateroom. We recommend that guests do not pack valuables, fragile items and medication. The luggage will be taken from outside your stateroom and will be waiting for guests to identify and reclaim it in the cruise terminal.
For Fly Voyages, luggage will be taken from outside your stateroom to the cruise terminal, where guests will need to reclaim it and take it through Customs. It will then be taken to the airport via the transfer coach. Guests will need to collect their luggage from the coach at the airport and check-in as normal.
Can I enquire about future voyages whilst on board? With our fleet of three ships sailing around the globe, we have many exciting voyage options to choose from.
With in-depth fleet and product knowledge, up to the minute fares and immediate stateroom availability information, our on-board Voyage Sales Specialists can make booking your next Cunard voyage as easy as possible. Guests can even book through their current travel agent on board or directly with Cunard. Please see your Voyage Sales Specialist for more information and for full details of the benefits available for guests who book whilst on board.
To book and for current fares, visit
www.cunard.com, call 0843 374 0000or contact your travel agent 231
ON SHORE
Can I choose to explore independently at the ports of call? Our professional tour staff will be pleased to assist you with local arrangements in various ports of call, whether for an exclusive optional shore excursion, a private car and guide, tee-times for golf, or restaurant reservations for a memorable meal ashore. But if you prefer to explore independently that is fine. Taxis are available at most ports, but be sure to negotiate rates before you set off.
Is the port always the main destination? Usually, although there are some exceptions where the main places of interest are not on the coast but accessible by coach or train from the port. An example of this is Rome. In these cases the main place of interest is shown with the port in brackets, eg Rome (from Civitavecchia). At these ports of call, and others where the ship berths some distance from the city centre, Cunard will arrange a shuttle bus service or a city transfer service, tickets for which will be available for sale to guests on board. Guests who wish to go ashore independently of the Cunard tour programme will usually find local public transport connections and private taxis close to the port.
What happens to my luggage at the end of the voyage? The night before disembarkation, you will be asked to leave your cases outside your stateroom. We recommend that you do not pack valuables, breakable items and medicines. On the morning of disembarkation, after you have come through Customs, your luggage will be waiting in the cruise terminal for you to identify and reclaim.
How much tax-free shopping can I bring home? Purchases made in EC countries are subject to the usual EC customs allowances. Outside the EC allowances vary. To check allowances, visit the HM Revenue & Customs website at
www.hmrc.gov.uk. Purchases made on the ship are subject to non-EC regulations – check on board for what you are allowed to bring home.
Can I get Foreign Currency on board? You may exchange your money into local currency for most ports of call. Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction. There is a daily limit on all currency transactions of $500 against a registered credit card. This is to ensure that we comply with money laundering regulations. We are unable to accept either personal cheques or travellers cheques. We are also unable to accept €500 notes at any time for currency exchange transactions.
If you require cash for any reason whilst you are on board you may charge this to your account. There is a daily limit of $500 against a registered credit card.
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