What are anchor ports and possible anchor ports? Usually the ship will dock in the port and you will leave by the gangway. In some ports, however, we will anchor a little way out from the shore and you will be taken ashore by tender. These ports are indicated on the itinerary by an A
we will have to anchor outside of a port and use tenders to take you ashore, these are indicated these with PA
. There is a possibility, in exceptional circumstances, that .
On voyages that have a call at a port that requires use of the ship’s tenders to get ashore, it may not always be possible for some guests with disabilities or mobility issues to access the tenders or the shore quayside. Whilst every effort will be made to enable access, you must have some independent mobility in order to step into the tender and out of it on the shore side. Our crew are not allowed to lift guests. Please be advised by our officers accordingly.
Can I travel when pregnant? Guests who will have entered their 24th week of pregnancy or beyond at any point in their holiday unfortunately will not be permitted to travel with us in line with our pregnancy policy. If you require further information then please call 0843 374 0000.
Can disabled guests travel? This section relates to all matters involving mobility disabilities, wheelchair and mobility scooter use; sensory and auditory disabilities including blind and/or deaf persons; as well as any other disability which may affect your enjoyment of your time on board.
Before making a booking, please familiarise yourself with clauses 18-24 of the Booking Conditions in this brochure (see pages 242-243). All guests requiring specific assistance, facilities or equipment on board or wishing to bring such equipment on board, must advise Cunard Line at the time of booking and are required to complete a questionnaire after booking to ensure we have all the information we need to cater adequately for your requirements.
You will be pleased to know that all our ships cater for guests bringing wheelchairs or mobility scooters. With lifts and wheelchair accessible routes to all public rooms and the vast majority of deck areas, as well as a number of staterooms adapted for wheelchair users, we aim to make your stay as relaxing and comfortable as possible. Please note that our wheelchair accessible staterooms are strictly reserved for use by guests who have a requirement for the adapted facilities offered by these staterooms, or who are bringing mobility scooters which cannot fit safely into standard staterooms. Cunard Line reserves the right to require guests who have booked this accommodation without due reason to move, at their own expense if necessary, to make room for another guest who requires this facility.
Our wheelchair accessible staterooms are built to ADA standards and it is not possible to make any temporary additions or make structural changes to these staterooms for specific guests.
If you are planning to bring a wheelchair, mobility scooter or any other specialist equipment on board with you, it is essential that you let us know at the time of booking so we can advise you appropriately. For the safety of all our guests Cunard Line has introduced size restrictions for all wheelchairs and mobility scooters (these restrictions do not apply to guests booked in fully accessible staterooms). For all bookings, mobility scooters must meet the following specifications: Width – no more than 20 inches (51cm); weight – no more than 45kg total with no component piece to weigh more than 23kg when disassembled; no acid batteries are permitted on board. Part-time wheelchair users who travel in a non-adapted stateroom are recommended to bring a collapsible wheelchair, to ensure the wheelchair can safely fit through the door and be accompanied in the stateroom. It is strongly recommended that mobility scooter users reserve a wheelchair accessible stateroom due to space limitations associated with most non-adapted staterooms which makes storage and access to scooters problematic. Cunard Line reserves the right to change its policy in relation to any such matters without notice and in such circumstances we will contact affected guests to make suitable arrangements. Please note that for the safety of the ship and everyone on board, all wheelchairs, scooters and other aids to mobility must be stored inside your stateroom when you are not using them.
A ship is not always the easiest environment for using a wheelchair or mobility scooter. Although our crew are always very helpful, they are unable to assist you in moving around the ship, or in any personal day-to-day tasks. For this reason, and in order to ensure the safety of the guest, the ship and all others on board, we require guests with disabilities who require personal assistance in the activities of daily living, including pushing a wheelchair, or communication support, to be accompanied by a personal assistant/travelling companion to provide these services.
For further information about travelling with disabilities, please contact our specialist Disability team on 0845 355 0045 (Monday-Friday 9am-5.30pm), visit
www.cunard.com or contact us by email at
disability@cunard.co.uk.
Queen Mary 2 Can I change my holiday after booking?
Please see Booking Conditions clauses 12-17 and clause 38 on pages 242-244.
To book and for current fares, visit
www.cunard.com, call 0843 374 0000or contact your travel agent 227
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