BEFOREYOUSAIL
Do I need a passport, visa or vaccinations? All travellers must have a valid passport, and some itineraries require you to obtain a visa before departure. As far as vaccinations are concerned, this depends on where you are travelling to. Full details of these requirements are on pages 232-234.
Do I need insurance? Yes. Cunard requires all guests to be covered by Travel Insurance. If you would like to take advantage of the policy detailed on page 235, please call the Travel Insurance Booking Line on 0845 230 7136. If you already have travel insurance, please advise your Cruise Consultant at the time of booking.
If I am sailing from Southampton, how long before sailing do I
have to check in? To ensure a relaxed and organised start to your voyage we operate a staggered check in schedule. The exact time of your embarkation will be advised approximately 50 days prior to departure in your pre-voyage documentation.
Cunard Grills guests and Cunard Diamond and Platinum World Club members will also receive priority check-in and embarkation.
What time does the ship depart and arrive in Southampton? The ship will generally leave Southampton at around 4.30pm, although this may change depending on how many ships are in Southampton on the day same and for other operational reasons.
Your embarkation time will be shown in your pre-voyage documentation. All guests must be on board no later than an hour before departure.
The ship normally arrives into Southampton at around 6.30am. Guest disembarkation usually takes place between 8.00am-11.00am, subject to operational approval.
What happens to my luggage in Southampton? When you arrive at the terminal, your luggage will be collected by a porter, screened by security and delivered directly to your stateroom for your convenience.
What happens to my luggage at international airports? When you arrive at the international airport on the day of embarkation, you will be met by a Cunard representative who will arrange for your luggage to be taken to the ship and placed in your stateroom.
Can I send my luggage in advance?* Yes you can. No more lifting suitcases, luggage check-ins, or the hassle of baggage claims and customs clearance. With just one call, Cunard’s exclusive White Star Luggage Service can handle the rest. We’ll pick your luggage up at home and have it waiting for you in your stateroom. And we’ll ship it right to your front door at the end of your voyage.
You can even add it to your pre- or post-voyage extension for hands free travel! For more information; Call 0800 051 6414 (between 2-9pm). Alternatively please e-mail:
whitestarluggage@cunard.com.
*not available in all ports of call
What about flight details? We may not know exact details of your flights at the time of going to press or at the time of booking. However, your flights will be on scheduled flights or recognised charter airlines (operated under Cunard’s CAA ATOL Licence number 6294). Please see pages 238-239 for details. About 60 days before departure, we will send you an information pack including your flight details.
When will I receive my tickets and itinerary information? Approximately 35 days prior to your departure date tickets for your voyage will be available. Further details will be enclosed in the pre voyage documents.
However, about 50 days before you sail, we’ll send your pre voyage documents telling you all you need to know about your holiday.
How long will I be in Port? The time the ship will be in port will vary according to the voyage and port. For each voyage in this brochure we have indicated next to each port whether our port call will be a morning, an afternoon, a full day or longer. Below you will find a guide to how long the ship will usually be in port:
Morning: The Ship will usually arrive between 7am and 9am and normally depart between 12noon and 2pm.
Afternoon: The Ship will usually arrive between 12noon and 2pm and normally depart between 5pm and 7pm.
Full Day: The Ship will usually arrive between 7am and 10am and normally depart between 4pm and 8pm.
Full Day & Evening: The Ship will usually arrive between 7am and 10am and normally depart between 9pm and 11.59pm.
Afternoon & Evening: The Ship will usually arrive between 12noon and 2pm and normally depart between 9pm and 11.59pm.
Afternoon, Overnight & Full Day: The Ship will usually arrive between 12noon and 2pm and depart the following day between 4pm and 8pm.
Evening & Overnight: The ship will usually arrive between 4pm and 8pm and depart the following day.
226 FOR BOOKING CONDITIONS, INFORMATION AND INSURANCE SEE PAGES 235-247
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