Dealing with New Car Problems


A problem with your new car can be a frustrating consumer problem. Don’t despair! For new car owners Vermont enacted a “Lemon Law” that can result in a refund or new car if the following conditions are met:


• after three attempts (the first of which occurred during the warranty period), youur dealer cannot repair a serious manufacturer defect that substantially impairs the use, safety, or value of your vehicle; or


• your vehicle was out of service for 30 or more days during the warranty period; and


• you have not defaulted on your payments.


For further advice on what to do with a possible new car lemon (faulty car), contact the Motor Vehicle Arbitration Board (802-828-2669).


Don’t Get Abused When You Buy Used! Used cars can offer great deals, but it’s hard to really know what you’re getting—how the car was driven, maintained or where it was kept. But with a little checking—and using your rights under Vermont law - you can eliminate a lot of the unknowns about a used car you’re thinking of buying.


There are three basic rights you have when you buy a used car from a used car dealer: The right to know about the car’s past, the right to a safe car, and the right to know how far the car has traveled.


The Car’s Past


Before buying a used car (or truck), ask the dealer the name and address of the previous owner. Under Vermont law you are entitled to this information.


You should call the previous owner and ask about the history of the car. Were there any problems with the car? Was it ever in an accident? If so, what was the extent of the damage? Were there any problems with the car? Was the damage to it fully repaired? What was the mileage on the car (the odometer reading) when the dealer bought it? You should pose these same questions to the dealer.


On Your Own, 2008 Edition


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