Written complaints should be mailed to: Consumer Assistance Program 206 Morrill Hall UVM
Burlington, Vermont 05405
You can access the electronic complaint form by going to the Office of the Attorney General’s website,
www.atg.state.vt.us and clicking on “Consumer Complaint.”
You may also call the Consumer Assistance Program toll-free at 1-800- 649-2424. Callers in the Burlington area may dial 802-656-3183.
All complaints will be forwarded to the business with a request from CAP that the business resolve the matter. Many complaints are resolved in this way. The business’ complaint file will also be reviewed to find out whether complaints of a similar nature have been received and whether an investigation is warranted. The Public Protection Division can investigate only a limited number of complaints; as a result, although your complaint may be legitimate, it may not become the basis for an investigation. If such is the case, you may wish to consult an attorney or file an action yourself in small claims court, where you do not need to be represented by an attorney.
Who’s That Knocking at My Door?
No matter how you tell there’s someone at your door, there’s something you ought to know if that someone is a salesperson. If a salesperson whom you didn’t first contact comes to your home, to where you work, or telephones you and entices you to enter into a contract to buy something costing more than $25, you can cancel that contract within 3 business days. Before the contract is effective it must be put in writing and signed by both you and the seller. The contract must also inform you of your 3-day right to cancel. Once the contract is in order, you may cancel it by mailing a letter to the seller stating you’ve changed your mind before midnight of the third business day after the day you signed the contract. (If you signed a contract on Friday, you could cancel it by mailing a letter before midnight Wednesday night.) If you do cancel, the seller has to refund any money you paid within 10 days of the notice, and if anything is left with you and not picked up within 20 days, you can keep it as a gift!
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On Your Own, 2008 Edition
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