The best people… the best service


Can a reservations agent make booking your vacation a pleasure? Can a waiter make you feel as if you are the most important person in the world? Can a concierge feel like a long lost friend? Yes, if that team works for Viking. When you have the best people, you also have the best service. And at Viking, we have more than 1,500 of our own staff worldwide dedicated to providing friendly, attentive, award-winning service. From the moment you first plan your journey to the time you return home, our people will take care of you, every step of the way.


SERVICE THAT MAKES YOU SMILE There is a reason why Viking has won more consumer and industry awards than any other river cruise line. And why our guests have awarded us a 99.6% customer satisfaction rating, saying that we have met or exceeded their expectations. To be specific, there are more than 1,500 reasons — our staff are our greatest asset. Their expertise ensures that your every need is anticipated and met, and that every day of your vacation is a rewarding and memorable experience.


QUALITY YOU CAN TRUST Because we operate our own ships, we manage every aspect of your vacation. The result is peace of mind for you, and for us, too. Being in control enables us to select the very best individuals to work for us, in every area of our business. From


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stateroom stewards to waiters to Program Directors, our English-speaking staff is trained to the highest standards. Viking is a highly desirable employer, with an exceptionally high staff retention rate.


LEADING THE WAY Born and raised in the countries you travel through, intimately familiar with the expectations of our guests and knowledgeable about the places you visit, Viking‘s Program Directors are there to help you discover and explore. You gain rewarding in-depth experiences that would not be possible on your own.


SUPERB SERVICE, GUARANTEED So confident are we of meeting and, indeed, exceeding your expectations, that we are the only river cruise company to guarantee our award-winning service. See page 138 for details of our Service Guarantee.


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