Partner survey results
2010 average score:
We take responsibility for our business success - 9
We build relationships powered by our principles - 12
We create real influence over our working lives - 13
2010 % strongly agree/agree:
83% I would recommend the Partnership as a great place to work
2010 was the seventh consecutive year we’ve conducted a Partner Survey. It was the first survey to measure how well we are delivering on our Partner Strategy. The range of possible survey scores runs from -30 (if everyone strongly disagreed) to +30 (if everyone strongly agreed). 63,000 Partners responded (89% of those asked).
Asian or Asian British 6.6%
Black or Black British 4.0%
Chinese or other
ethnic group 1.8%
Mixed origin 1.6%
Not given 3.4%
Number of shops at year end 2010/11
2010/11 - 32
2009/10 - 29
2008/09 - 27
2010/11 - 243
2009/10 - 223
2008/09 - 197
During the year, 20 new Waitrose branches opened, plus three relocations, representing an additional 253,000 sq ft, 5.7%, of selling space. John Lewis opened three further ‘at home’ shops, in Croydon, Swindon and Tunbridge Wells.
Own-brand production sites registered on Sedex, NUMBER (and % of total)
2010/11 - 1,175 (79%)
2009/10 - 1,237 (76%)
2008/09 - 1,065 (70%)
2010/11 - 531 (70%)
2009/10 - 914 (96%)
2008/09 - 914 (96%)
During 2010, Waitrose improved its process of identifying sites to be included in its Responsible Sourcing Programme, which resulted in a number of new sites being identified. A restructure of the Buying function has also resulted in changes to the production sites we source from. Waitrose has commissioned Sedex, the Supplier Ethical Data Exchange, to onboard unregistered sites.
2010/11 Contributions to charities and community groups, £
In kind 8%
Management cost 11%
The Partnership contributed the equivalent of 2.4% of profits (before bonus and tax) to charities and community groups in 2010/11. Calculated using the London Benchmarking Group model.
Time invested in charities by Golden Jubilee Trust secondees, Partner hours
2010/11 - 24,121
2009/10 - 21,399
2008/09 - 23,618
The Golden Jubilee Trust (GJT) is the Partnership’s flagship employee volunteering scheme. To celebrate its 10th anniversary, the Partnership funded additional secondment hours last year.