1.1 

Chairman’s statement

(Reported)

 

1.2 

Chairman’s statement, Our progress, Our environment, Our material issues,

Governance and risk management

(Reported)

 

2.1 

What makes us different

(Reported)

 

2.2 

Our business

(Reported)

 

2.3 

Our business

(Reported)

 

2.4

Back cover

(Reported)

 

2.5 

About this report

(Reported)

 

2.6 

What makes us different, About us

(Reported)

 

2.7 

Our business, Our customers, products and suppliers

(Reported)

 

2.8 

What makes us different, Our business, Chairman’s statement,

Annual Report 2011 pages 38–39

(Reported)

 

2.9 

There were no significant changes during the reporting period.

(Reported)

 

2.10 

Our people – Embracing diversity, Helping Partners be the best they can be,

Our customers, products and suppliers – Our service, Our community –

Local investment, Our environment – Refrigeration, Assurance and

independent recognition

(Reported)

 

3.1 

About this report

(Reported)

 

3.2 

About this report

(Reported)

 

3.3 

About this report

(Reported)

 

3.4 

Back cover

(Reported)

 

3.5 

About this report, Our material issues

(Reported)

 

3.6 

About this report

(Reported)

 

3.7 

About this report

(Reported)

 

3.8 

About this report

(Reported)

 

3.9 

Our performance summary, Key performance data

(Reported)

 

3.10 

Waitrose’s 2008/09 and 2009/10 data and divisional data for transport-related CO2e emissions per £m sales have been amended due to changes in the applied emission conversion factors. These changes also affect the total emissions and subtotals of scope 1 and scope 3 emissions. Historical recycled waste data has been amended to show separately the waste tonnages treated by energy from waste solutions (recovery).

(Reported)

 

3.11 

There were no significant changes during the reporting period.

(Reported)

 

3.12 

GRI index, CSR report

(Reported)

 

3.13 

Assurance and independent recognition

(Reported)

 

4.1 

Governance and risk management

(Reported)

 

4.2 

Governance and risk management

(Reported)

 

4.3 

Partnership Board

(Reported)

 

4.4 

Governance and risk management, Our stakeholder engagement, Our people – Engaging with our Partners, The Partnership

(Reported)

 

4.5 

All Partners with direct functional responsibility for CSR, including senior managers and board members, have CSR performance objectives within their job descriptions. Annual pay reviews reflect individual performance against their job description and the local market rate. All Partners are held to account by their managers to uphold our Constitution, which includes economic, social and environmental elements. The Chairman is held to account by the Partnership Council. The share of profits allocated to Partners is fixed each year by the Partnership Board and is distributed as the same percentage of gross annual pay for all Partners. Partners with exceptional performance may be rewarded at any time with a cash bonus payment by local management. To recognise and reward Partners in a spontaneous and personal way for behaviour which promotes and supports Partnership values the Partnership also has a non-financial recognition policy.

(Reported)

 

4.6 

Annual Report – Directors’ report

(Reported)

 

4.7 

Governance and risk management, Annual Report – Directors’ report

(Reported)

 

4.8 

CSR policy, Our principles, Our views

(Reported)

 

4.9 

Governance and risk management

(Reported)

 

4.10 

All Partners are held to account by their managers to uphold our Constitution, which includes economic, social and environmental elements. In addition, CSR issues are included in the annual performance review for board members with specific responsibilities for CSR (eg Director of Personnel). The Chairman is ultimately accountable for the Partnership’s commercial performance and responsible for upholding the constitution. He is held to account by the Partnership Council.

(Reported)

 

4.11 

The John Lewis Partnership does not formally apply the precautionary principle – the idea that if the consequences of an action are unknown but could be negative, then it is better to avoid that action – to our decision-making processes. However, we do employ this approach in certain areas of our activities, such as addressing climate change.

(Reported)

 

4.12 

Our people, Our customers, products and suppliers, Our communities, Our environment, Our stakeholder engagement, Collaboration and influence, Assurance and independent recognition

(Reported)

 

4.13 

Our people, Our customers, products and suppliers, Our communities, Our environment, Our stakeholder engagement, Collaboration and influence, Our associations

(Reported)

 

4.14 

Our stakeholder engagement

(Reported)

 

4.15 

Our stakeholder engagement, Engaging our stakeholders

(Reported)

 

4.16 

Our stakeholder engagement, Engaging our stakeholders

(Reported)

 

4.17 

Our stakeholder engagement

(Reported)

 

EC1 

What makes us different? (key figures), Chairman's statement, Annual Report pages 38–40, 53 and 56

(Reported)

 

EC2 

Our environment

(Partially Reported)

 

EC3 

Annual Report pages 8–9

(Partially Reported)

 

EC6 

Local, regional and British sourcing, Our customers, products and suppliers – the Waitrose way: Championing British, Our customers, products and suppliers – John Lewis: Bringing Quality to Life Supporting UK manufacturers

(Partially Reported)

 

EC7 

Our communities – Local investment

(Partially Reported)

 

EC8 

Our communities – Local investment

(Reported)

 

EC9 

Our communities – Local investment, Collaboration and influence

(Partially Reported)

 

EN2 

Our environment – Responsible development

(Partially Reported)

 

EN3 

120,820 GJ fuel oil , 577 GJ LPG, 587,817 GJ diesel, 166 GJ petrol, 1,143,560 GJ natural gas

(Reported)

 

EN4 

1,940,463 GJ

(Partially Reported)

 

EN5 

Our environment

(Partially Reported)

 

EN6 

Our customers, products and suppliers

(Partially Reported)

 

EN7 

Our environment

(Partially Reported)

 

EN8 

Key performance data. We report municipal water supplies data only, other water sources are currently not material.

(Reported)

 

EN12 

Our customers, products and suppliers, Our environment

 

EN14 

Our environment – The natural environment

(Reported)

 

EN16 

Our environment, Key performance data

(Reported)

 

EN17 

Our environment, Key performance data

(Reported)

 

EN18 

Our environment

(Reported)

 

EN22 

Our performance summary. Levels of hazardous waste are immaterial to the organisation.

(Reported)

 

EN23 

There have been no significant spills during the reporting period.

(Reported)

 

EN26 

Our customers, products and suppliers

(Partially Reported)

 

EN28 

Key performance data

(Reported)

 

EN29 

Our environment, Our performance summary, Key performance data

(Reported)

 

LA1 

Key performance data

(Reported)

 

LA2 

Key performance data

 

LA5 

For any change that affects 20 or more Partners, we comply with statutory regulations for collective consultation. For changes affecting fewer Partners we advise a minimum of four weeks but this is more often than not 13 weeks.

(Reported)

 

LA6 

Safety and health

(Partially Reported)

 

LA7 

Key performance data

(Partially Reported)

 

LA11 

Our people, Opportunities for all, Training and development, Pay and benefits

(Reported)

 

LA13 

Key performance data

(Partially Reported)

 

HR2 

Our customers, products and suppliers, Responsible sourcing,

Responsible sourcing programme

(Reported)

 

SO1 

Our communities, Local investment

(Reported)

 

SO5 

Our stakeholder engagement, Collaboration and influence, Engaging our

stakeholders

(Reported)

 

PR1 

About our products

(Partially Reported)

 

PR3 

Our environment, About our products, Sustainable products

(Reported)

 

PR5 

Our customers, products and suppliers – Our service, Customer service

(Reported)