76,500 employees, called Partners*

£369.7m profit before Partnership bonus and tax in 2010/11

18% of annual salary paid as a bonus to Partners in March 2011

What makes us different?

We are one of the UK’s leading retail businesses. But our business is different – our values and our culture set us apart.

The John Lewis Partnership is the largest employee-owned company in the UK, and as such, our 76,500* Partners effectively own the business. They share both the responsibilities and the rewards of co-ownership, and their commitment has underpinned our growth and success for over 80 years.

As a business, we are commercial and competitive. As a Partnership, we are also democratic. Our Partners have a voice, our profits are shared and there is a genuine sense of pride in taking individual responsibility for our collective success.

Our commitment to CSR

Corporate social responsibility (CSR) has always been part of the way we do business. Our commitment to acting responsibly is strengthened by our values of respect, honesty and fairness; by sharing the rewards and responsibilities of ownership; and by conducting our business with integrity and courtesy. Our founder’s ideals, set out in our Constitution, are the inspiration behind our approach.

Our Partnership-wide CSR commitments

Our people

* Provide worthwhile and satisfying employment in a successful business.

* Create real opportunities for Partners to live sustainably.

Our environment

* Deliver a 15% absolute reduction in our operational carbon footprint by 2020/21.

* Deliver excellence in environmental practice across our business.

Our customers, products and suppliers

* Create sustainable supply chains through supplier partnerships based on honesty, fairness and respect.

* Ensure that sustainability, as well as quality, characterises the products and services we sell.

* Bring sustainability to the heart of our customer communications to help to promote sustainable choices.

Our communities

* Create sustainable communities where we do business.

Our business

Waitrose: 259* shops and an online shop, waitrose.com and a cookery school

John Lewis: 28* department stores; four* John Lewis ‘at home’ shops; a John Lewis Home outlet in Swindon; an online store, Johnlewis.com; and an online provider of life and general insurance, johnlewis-insurance.com and broadband internet access and telephone services

Partnership Services: shared services division. Consisting currently of Financial Processing and Procurement, but soon to encompass other support functions. Delivers a joint governance framework for the entire company, meeting the needs of Partners through simple and efficient services and processes

Herbert Parkinson: manufacturing business in Lancashire producing furnishings and fabrics for John Lewis

Leckford Estate: 4,000-acre estate including a farm, plant nursery and water garden

Corporate: sets Partnership-wide strategy, policy and governance. Also provides some shared services to support the trading divisions.

*as at July 2011.