Our customers,

products and suppliers...

our responsibility

The Partnership view

Our customers want to know where our products come from and how they have been produced.

“The sustainability of our products is especially important to us, and is essential for our ongoing business success. Our customers rely on our commitment to selling responsibly sourced, safe, quality products.”

Charlie Mayfield, Chairman,

John Lewis Partnership

Achievements

• Waitrose won the Which? annual supermarket survey

• John Lewis was named Britain’s favourite retailer by retail analysts Verdict

• 25% of the palm oil used in Waitrose own-brand products is from RSPO-certified sources

• 100% John Lewis own-brand paper and card packaging made from either recycled or FSC-certified materials

LOOKING AHEAD

• 100% of soya used in Waitrose own-brand products to be from Roundtable on Responsible Soy certified sources by the end of 2015

• 50% of John Lewis indoor furniture ranges to be FSC-certified by 2015

• Increase the reach of Waitrose Foundation and John Lewis Foundation projects