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I news I about people at StandardAero, based in Arizona.

Previously, he was managing director of Grob Aerospace USA. Chidiac has held various positions of ever increasing responsibility at Bombardier over the past two decades in program and product line management, strategy and planning. He holds a degree in engineering as well as an MBA from McGill University. “Mr. Chidiac has over 20 years of experience in the aerospace industry where he has achieved an impressive record of accomplishments. His leadership skills will contribute to the company’s growth and to the definition and implementation of our strategic objectives.” Greg Yeldon, president, Esterline CMC Electronics says.

Hawker Beechcraft Support Names New Leader

Hawker Beechcraft Global Customer Support (GCS) has appointed David A. (Andy) Balser as vice president, Customer Excellence. Balser, who brings 15

years of international executive management experience to his new role at Hawker Beechcraft, will be responsible for overseeing and communicating the GCS team’s vision for customer focus and superior service. He will report to Christi Tannahill, Hawker Beechcraft vice president of GCS. Most recently, Balser was a founding member of the executive leadership team and the vice president of NEXUS Flight Operations Services in Manama, Bahrain. Prior to that, Balser was vice president of Customer Support for NetJets where he held increasing roles of responsibility during his more than 10-year term.

Signature Appoints Drew as VP of Sales

Signature Flight Support Corporation has hired Brad Drew as vice president of sales for its global operations. Brad will be responsible for growing global sales and leading Signature Flight

Support’s team of sales professionals. He will be based at Signature’s global headquarters in Orlando, Florida and will report to David Best, chief commercial officer. Drew joins Signature from Sentient Jet where he served as senior vice president of sales and was instrumental in growing the company while managing a team of 45 sales professionals.

ST Aerospace Wins Frost & Sullivan MRO Center of the Year

Frost & Sullivan has chosen ST Aerospace as the Maintenance, Repair and Overhaul (MRO) Center of the Year. Presented to ST Aerospace at the 2011 Frost & Sullivan Asia Pacific Aerospace & Defense Awards ceremony on the second of June, 2011, the award recognizes ST Aerospace for its industry leading excellence in the Asia Pacific region, according to Frost and Sullivan. Frost & Sullivan

lauded ST Aerospace for turning in a strong financial performance in 2010 amid a challenging aviation landscape, winning contracts worth more than half a billion U. S. dollars in the second half of 2010. “ST Aerospace has shown exemplary growth, performance and value to customers in the Asia Pacific market. Its impressive capability portfolio and strong market presence are key factors that place them as the region’s leading MRO provider,” says Cheong Chern Wai, senior consultant, Asia Pacific Aerospace & Defense Practice, Frost & Sullivan. In addition, ST Aerospace has established a market leader position in Asia Pacific, expanded its presence into emerging markets and provides an wide range of aircraft maintenance and engineering solutions to both commercial and military aircraft operators. “This MRO Center of the Year Award reaffirms ST Aerospace’s commitment to provide best-in-class solutions to our customers through our global network,” says Chang Cheow Teck president, ST Aerospace. “ST Aerospace’s growth strategy is firmly centered on continuously improving our processes and service offerings that are of consistently high quality and safety standards.”

Cessna Beefs Up European Customer Service Chang Cheow T

eck Pr esident, ST Aer ospace

Cessna Aircraft Company continues to expand its customer support services in Europe with new facilities, enhanced parts distribution and more service options for Citation owners. “Cessna continues to invest in customer service and continues to lead the industry in every part of the world in developing new service delivery methods,” said Brad Thress, Cessna senior vice president, Customer Service. Cessna broke ground earlier this year on a new

Cessna Citation Service Center in Valencia, Spain, to augment the Citation Service Center in Paris in supporting approximately 1,300 Citations in Europe. The new facility will include 64,000 square feet of hangar space and about 88,264 square feet of office, storage and shop space. The first group of 20 employees has been hired and the employees are already in FlightSafety maintenance training in Spain taking courses for each Citation model. The employees will then be assigned to a year-long, hands-on program at Cessna service centers around the United States, assuring service at the new facility will come from experienced technicians from the start when it opens in the third quarter of 2012. Cessna also opened this year a new line maintenance facility in Prague, sharing hangar space at sister company Bell Helicopter’s service facility at Prague Ruzyně International Airport (PRG/LKPR). Certified by the European Aviation Safety Agency in February, the center has already begun performing scheduled and unscheduled maintenance operations. The new Citation service center, sharing nearly 32,000 square feet of shop space, is staffed and managed by Cessna. Cessna is increasing the number of parts at its European parts distribution facility in Amsterdam, which it also shares with Bell. Thress said the company plans this year to increase part numbers available at the Amsterdam Airport Schiphol facility from 3,500 to more than 10,000. For related story see page 34.

8 Aviation Maintenance | | June / July 2011

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