What happens if I’m unwell?
At P&O Cruises we are prepared for every eventuality. Each ship has a Medical Centre on board, supported by fully qualifi ed doctors. We are proud to be able to say that all of our medical centres are the fi rst and only facilities in the industry to be accredited by the prestigious United Kingdom Health Quality Services and certifi ed to ISO9001:2000. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, we will ensure that you are placed into the care of our port agents and a member of our team ashore will keep in contact with you and provide support if required.
If I opt for a Caribbean or Mediterranean fl y-cruise, will it be clear where I should go when I get to the airport?
Yes, you’ll be met by a P&O Cruises representative who will ensure a smooth check-in. Your cases will be taken direct to the ship when you’ve reached your destination and another representative will meet you and show you to a coach, which will take you to your ship.
I want to travel on a cruise to Australia to visit relatives, if I stay there for 3 weeks will P&O Cruises still arrange my fl ight home?
Yes, we can arrange fl ights up to 6 months from the start or end of your cruise to cater for this kind of scenario, making these holidays especially fl exible.
Are the ships diff erent from one another?
All our ships deliver that unique P&O Cruises atmosphere and style of service, but as they are different sizes, the rooms and facilities do vary. Turn to page 6 - 7 for our ship comparison guide – a great tool if you need help deciding which ship to choose.
I’ve done a two week cruise with you previously and received a detailed on board account to settle at the end of the cruise. I’m concerned that on a very long cruise I could be hit with a massive bill at the end. How can I make sure I know what I’m spending?
If you were to do a multi sector voyage, you would be sent an account statement to settle at the end of each of the main sectors. These dates will be advised when you are on board. This helps you keep track of your spending and avoids the problem you’ve outlined. Any on board spending money you have been given will also be divided over the sectors. If at any time you wish to review your on board account you can do so by asking at reception.
What is the diff erence between Club, Freedom
and Select Dining?
On all of our ships you’ll fi nd our silver-service restaurants (the majority of our ships have more than one) and each night they present a wonderful menu of up to fi ve courses, which is included in the price of your holiday. Club and Freedom Dining are simply terms we use to describe the different dining time options for these restaurants.
Club Dining restaurants have fi xed dining times; either 6.30pm or 8.30pm and there you are seated with the same people each night, which is a really lovely way to meet new friends and share your holiday adventures. You can choose which time you prefer when you book your cruise. When you arrive on board you’ll fi nd a note in your cabin to confi rm the restaurant, dining time and table number for your cruise.
Freedom Dining restaurants have fl exible dining times so you can dine at a time that suits you. Freedom Dining is available on Azura, Oceana and Ventura, so if you prefer this style to the fi xed dining times and are planning to book on one of these ships, then you just need to let us know at the time of booking your holiday.
Whether you opt for Club or Freedom Dining you are free to dine in any of the other smaller restaurants on board (we use the term ‘Select Dining’ to describe these and they include our celebrity chef restaurants) you just need to reserve a table like you would do at any restaurant ashore. A modest cover charge applies which is usually between £5 and £30 per person depending upon the restaurant.
In addition to all of this, there’s a buffet restaurant open throughout the day and long into the night where you can enjoy world cuisine (this is also included in the price of your holiday). The Club, Freedom and Select restaurants all adhere to the ship’s dress code for the evening, but you are free to wear casual clothing in the buffet restaurant.
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YOUR QUESTIONS ANSWERED
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