Connected to the cloud ELVIS LEEGWATER Team Leader, Managed Hosting, EspiritXB
Easier backups, new business opportunities, and improved revenue streams for an ICT service provider Elvis Leegwater, Team Leader Managed Hosting at EspiritXB, explains how the company has benefited from joining i365’s Evault Cloud-Connected Service Provider program.
EspritXB is a Dutch ICT provider with a broad spread of clients, many of whom rely on the company’s data backup and storage services. EspritXB joined i365’s EVault® Cloud-Connected Service Provider (CCSP) program, which enabled it to leverage a new multi-tenant backup and recovery solution — powered by EVault technology —that it quickly deployed to its customer base. The improvements in service and profitability were almost instantaneous. Implementation took just two weeks, reliability and confidence soared, and storage volumes tumbled. EspritXB
now has the technology and the support to win new business in the competitive data backup market. For EspritXB, the EVault CCSP program is a platform for growth and improved profitability.
Full Story EspritXB’s clientele includes everything from retailers to the media to software developers. Elvis Leegwater, Team Leader Managed Hosting at EspiritXB, explains: “EspritXB has a variety of clientele such as network stations/media (VPRO, MTV, TMF, Comedy Central and Nickelodeon), retailers and large enterprises such as GAMMA, ING Bank and KARWEI for which we host (their) websites. Next to that we also manage multiple enterprise environments in our data centre. Our SAN capacity goes up to 50-60 TB which we backup on a daily base for our customers.
“The retention period is from seven days to 12 months. Multiple times per month we receive requests for restoring files. Once every quarter we receive a request for more complex restoring such as mailboxes and databases and a few times a year (at most) we have to restore an entire server.”
One of its many services is data backup and storage, a rapidly growing market space that EspritXB wanted to expand even further. But the company was hampered by a data management solution that it had outgrown. The previous solution, Bakbone NetVault, was slow and unreliable, and the huge volume of stored data was rapidly getting out of control, which drained resources and raised costs. Leegwater expands: “A weekend was too short for a basic full backup. Moreover, at several moments in time the tape solution was unreliable with respect to backups and successful restoring.” The company was in danger of becoming uncompetitive in a tough market.
Driven by an Overriding Commitment to Customer Care EspritXB offers its clients faultless round-the-clock customer
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