cool chain


more rigorous. He considers that carriers’ inability to handle cool chain shipments effectively become ever more obvious as a result.


IMPROVING TECHNOLOGY The technology available to help maintain the freshness of the cargo may be improving all the time but this means additional costs to be borne by the industry, Chuenprayoth warned, and as a result higher prices for the end customer. “With the economic recession that


and stagnation of the general air cargo industry. While “people always need to eat”, this performance was also indicative that K+N is doing a lot of things right, he believes. Verkooy is seeking to maintain


Verkooy: “slow but steady growth is our aim”


spread across the world, it was not possible to gain margins significantly higher than those of general cargo,” he said. “For this reason, all the stakeholders in the business must come together to find ways to lower the cost of cool chain air freight shipping.” Others are more positive about their individual ability to


chart through the difficult waters of perishables shipping. Verkooy notes that last year the perishables division of the forwarder saw good growth, despite the economic crisis


the high quality of the operation – “the right people with the right knowledge” – and is looking forward to continuing to expand the network, whether it be organically or by acquisitions. “Slow but steady growth is our aim,” he summarised. Batten is also keen to improve


quality and has his own ideas about how this can be achieved. “Let’s invest


for the future and be mindful of improvements that could be incorporated to our advantage,” he said. “The fact that customers’ demands are becoming more exacting is not the issue if we do it right and engage. “We should be expanding the boundaries to further


improve beyond the normal. We must engage and work at this together,” Batten concluded.


AIR LOGISTICSCHINA 29


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