News stories of the month
ISO Accreditation helps ServiceMaster Newbury to Lead the Way
W
hile ServiceMaster Clean Newbury has always prided itself on a sterling reputation
for its service delivery, the company decided that in order to gain recognition as a professional cleaning service provider, it needed to get some quality accreditation under its belt.
The company’s Managing Director, Nick Dee Shapland, said: “In the past we were awarded the BSI 5750, but we felt that we wanted to achieve accreditation in which we were tested stringently for our service output. After much preparation and hard work, we were awarded the ISO9001 and the 14001 for delivery of commercial, communal, residential and contract cleaning services, meaning that we now can be recognised not only for quality assurance but against environmental criteria.”
These standards, from accredited certification body ISOQAR, are
externally audited to make sure that business is conducted in a safe, professional and environmentally conscious way.
The ISO Auditor commented: “ServiceMaster Clean of Newbury have demonstrated a committed and effective business practice throughout the route to registration. All staff interviewed have been able to answer questions and demonstrate compliance with company procedure with ease and are a testament to the competence of supervisory and managerial staff.”
Nick has developed a communal cleaning system, in response to winning a tender for their first social housing contract in 2004 with Sovereign Housing Association. The system was developed in order to address a new type of cleaning system that could cope with a large volume of people passing through a communal area.
By introducing new technology, new systems and machines, the company were able to deliver a service adapted to the client’s needs. The company is also aware of the tenants’ needs when delivering routine communal cleaning or specialised work such as trauma or disaster restoration. Nick’s franchise successes means that a partnering model is being rolled out across the franchise network so that other business owners, with a ServiceMaster franchise, can follow the business model set by Newbury as a commercial operations centre. This also means that more franchises can aim for the accreditations that Newbury has already achieved, with their assistance and guidance. Further information on
ServiceMaster Clean can be found at
www.servicemasterclean.co.uk
NEW STADIUM HAS SUSTAINABILITY FEATURES
C
hesterfield Football Club’s new b2net stadium has at its heart some of the most modern
sustainability features of any stadium in Britain. Supplied by Franke Sissons, whose manufacturing plant lies within half a mile of the stadium, the public and disabled persons washrooms incorporate stainless steel washtroughs, WCs, urinals and
accessories for toilet paper, soap and paper towel dispensing, all with the latest self closing water control technology, saving water on a huge scale. The players’ dressing rooms have wall mounted shower heads and controls as well as urinals and washbasins in stainless steel. As befits the corporate and VIP areas of the stadium Franke Sissons electronic taps and upmarket Stratos soap and paper towel dispensers have been installed. Permanent water consumption
savings in the new stadium are achieved in two ways. Self closing
34| SUSTAINABLE FM | OCTOBER 2010
technology employed throughout the washrooms ensure taps can never be left running, while flush water for the urinals is provided from cisterns that only operate when the facility is being used. Urinal cisterns and related delivery pipework are concealed, helping to ensure that the facilities will withstand the intensive use that can be expected in a sports stadium environment. Washtroughs and toilets within the stadium are complemented by stainless steel accessories such as grab rails, paper towel dispensers and toilet roll holders and disabled visitors enjoy the most modern Franke designed disabled washroom facilities.
www.frankesissons.co.uk
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