CONTACT CENTRE
Self Service
Dialog Designer
Dialog Designer is a Java integrated development environment, based on the Eclipse open-source framework. It allows businesses to quickly and easily create speech, touch-tone, voice, and video self-service applications. The visual interface eliminates the need for explicit coding—call flows and speech grammars can be represented as graphical objects, which can be dragged and dropped into place, facilitating rapid prototyping.
Dialog Designer offers tools for every stage of the application lifecycle, including design, integration, simulation, debugging, scripting, and deployment. It leverages existing Web server environments, so businesses can get more value from their services, database assets, application development tools and other investments. Available for just the cost of media, it is licensed as part of the Avaya Voice Portal and Interactive Response software packages.
Interactive Response
Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech; and it takes input via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf). It can be used:
• In a stand-alone configuration, connected to a public switched telephone network either directly, or from behind an on-premises switch.
• Within a contact centre, to provide seamless integration from self-service to assisted service • With an outbound dialler to provide automated alerts and notifications. • With proprietary, open-standard, and custom applications. • With TDM- and VoIP-based switches. • As the VoiceXML browser for a VoiceXML-2.1-compliant application.
Voice Portal
Voice Portal is an open standards based platform for automating inbound and outbound voice and video customer care. Offering industry-leading reliability and scalability, it comes with robust management and reporting features, to help reduce costs and simplify operations.
Or consult our website at
www.scansourcecommunications.eu
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Contact Center
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