Collaboration Products
Essential Edition
Keep costs down and still get essential call handling capabilities. IP Office Essential Edition is the perfect small business starter kit delivering all the “must haves”—call routing, caller ID, hold/conference/transfer, voicemail—and a great selection of Avaya phones. R6 delivers an enhancement to the Essential Edition Embedded Voicemail allowing direct extension dialing from an Embedded Auto Attendant. This allows the caller to immediately dial the required extension number without first entering a menu option.
Preferred Edition
More voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anywhere with automatic alerts.
Advanced Edition
Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities gather sophisticated customer intelligence and measure and report agent productivity.
Fact Sheet Fact Sheet Fact Sheet
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For more information call your ScanSource Communications Account Manager on 0800 915 5273
AVAYA SME
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