Avaya Aura™ Products
Avaya Aura™ Communication Manager
A software foundation that’s open, highly reliable and extensible, Communication Manager offers an IP Telephony platform for enterprises large and small. It delivers centralized call control for a resilient, distributed network. A wide range of servers, gateways, analogue, digital, and IP-based communication devices is supported. Advanced built-in capabilities include mobility applications, call center features, conference calling, and E911 capabilities. available.
Avaya Aura™ Communication Manager Branch
This set of Communication Manager features is optimized for businesses with branch locations such as retail stores, banks, insurance offices, government offices, healthcare clinics, schools and more. These capabilities facilitate collaboration and mobility among branch offices. They meet the need for low-cost deployment, easy migration, centralized management of thousands of locations, and enterprise-wide SIP networking.
Avaya Aura™ SIP Enablement Services
This application provides connectivity, integration, and a smooth migration path to SIP-based communications. As a result, businesses can deploy SIP telephony alongside existing analogue, digital (DCP), and IP telephones. Multi-vendor telephony can be integrated for greater collaboration and productivity. The software is centrally managed and supports SIP trunking, SIP stations, Presence, instant messaging, and other SIP-based applications.
Avaya Aura™ System Manager
This common management platform is based on Service Oriented Architecture (SOA) and helps to reduce system management complexity. It provides centralized management functions for provisioning and administration. Its extensibility lets customers expand management capabilities over time to include additional products, applications and vendor solutions under one common management umbrella.
Avaya Aura™ Communication Manager Messaging
Integrated voice mail for Communication Manager is provided by leveraging the Avaya S8500 servers. This application provides call answering and messaging capabilities that lets a user manage messages on a PC, add a voicemail component to a text message, and listen to text messages over the phone.
Avaya Aura™ Application Enablement Services
A set of enhanced telephony APIs, protocols, and web services are available to developers. These capabilities support access to the powerful call processing, media, and administrative features available in Communication Manager. They enable off-the-shelf and custom integration with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of Call Centre, Call Recording and Click-to-Dial applications.
Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities gather sophisticated customer intelligence and measure and report agent productivity.
Or consult our website at
www.scansourcecommunications.eu
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Unified Communications
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