Complimentary Mercedes-Benz Mobilo Roadside Assistance


^ The finest service, when you need it most.


With Mercedes-Benz Mobilo you can expect the standard of service you receive by the roadside to be just as good as it is in our Official Workshops.


Complimentary for up to 30 years


Mercedes-Benz Mobilo is complimentary for the first 3 years from registration. Then, as long as you keep your scheduled servicing up-to-date from the fourth year onwards at one of our Official Workshops, you’ll continue to receive all the benefits of Mercedes-Benz Mobilo on a complimentary basis for as long as 30 years.


European roadside assistance.


If you require roadside assistance whilst driving in Europe, Mercedes-Benz Mobilo cover is still valid but the types of support available may vary from country to country. We will assist you in 37 European countries – please check the website for details.


Fully trained technicians when you need them.


If you’re unlucky enough to break down, our Customer Assistance Centre will try to resolve the issue over the telephone to get you on your way. If the problem is more serious, then fully trained Mercedes-Benz technicians, with the latest Mercedes-Benz diagnostic equipment, will be with you as soon as possible. In some instances, you may not need a trained technician – for example, if you just need a tyre change. Alternatively, you may have filled your tank up with the wrong fuel in which case a roadside repair won’t be possible. In these cases, we will send a Support Technician or Recovery Operator instead.


We’ll be with you as soon as possible.


There’s nothing more frustrating than breaking down, particularly if you have an appointment to keep. So that’s why we aim to get to you within the hour (and in 85% of cases, we achieve this). However, we always prefer to send you the right help, rather than the wrong help quickly, so when you call, our roadside assistance team will discuss the options to agree the best solution for you.


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