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000896 - MR Product Review 23/11/09 13:51 Page 1
MARKET REPORT
SOFTWARE SOLUTIONS
Latest products
High-tech Higher Concept
Higher Concept Software has announced several new technological
Telephone
features that integrate with its Syrinx system, which are designed to
Integration allows
help hirers improve efficiency, save time and money, and offer
users to see who is calling and to instantly display the customer’s
excellent customer service.
account details and hire history. Telephone numbers can also be
Electronic Storage and Delivery scanner
dialled from Syrinx with a single mouse click. Syrinx WS Web Based
technology means that delivery and
Customer Access can be linked from a hire company’s own web site
collection notes, purchase orders and
to provide a customer log-in site, enabling customers to download
invoices, breakdown notes and, even,
copy invoices, view equipment on hire, and check which items are
manual dockets can be scanned in and
due for servicing. Syrinx PDA, incorporating integration with PDA
retrieved later on demand. Sales invoices
technology, enables workshop tasks, deliveries and collections to be
can also be delivered electronically.
EXHIBITOR
managed remotely. All the latest developments will be demonstrated
STAND C125
SMS Delivery enables SMS text messages
on the company’s stand at the Executive Hire Show.
to be sent directly to customers, informing
them of order progress and expected delivery times.
0118 947 6669 www.higherconcept.co.uk
Iris offers flexibility inspHire’s simple
The Hiremate product family from Iris Software
solutions
consists of Elan and Enterprise. Each is designed Amongst other
to meet the needs of different size organizations, characteristics,
whilst offering a flexible upgrade path. The core inspHire believes that
systems include the ability to perform everyday its software offers a
tasks such as asset management, customer particularly simple
maintenance, contract maintenance and invoicing. month-end procedure.
Additional modules include workshop, test Hirers can produce invoices either on a contract-by-contract basis or in a batch at
certificates, advanced bookings, purchase order the end of the week or month. inspHire will recognise any outstanding charges
processing and automatic alerts. waiting to be invoiced and generate them quickly, and invoices can be amended at
Recent developments include business alerts to any time before posting through to an accounts software package.
trigger automatic e-mails when business conditions The system has a full reporting suite, ranging from operational and business
are broken or certain criteria not met; route analysis, to financial and customer reports. Examples include live site reports
planning; and digital image capture. Standard and indicating equipment on hire and its location, utilisation, and return on investment,
customised reports can also be produced. and all can be exported into Excel and Lotus, in several formats, such as PDF.
inspHire also offers dynamic reporting through Smart Views, enabling hirers to interact
0151 709 0022 www.iris.co.uk/hire
with the reports and allowing customers to access hire contracts, purchase orders or
stock information. Smart Views is designed to be simple to set up and allows
user-defined reports to be generated and explored.
inspHire includes a CRM tool, and recently added
features are integration with Microsoft Outlook and remote
synchronisation for field operatives. The software can also
be used with digital pen technology, whereby a pen with
an integral camera captures signatures written on specially
coated paper. By ticking a box, data is sent to head office
via a mobile phone, or it can be downloaded later to a PC.
EXHIBITOR
0800 634 0600 www.inspHire.com
STAND C35
30
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