BeStDAtASteWARDShipSeRVice
hiGhLYcoMMenDeD
DQMGroup WinneR
DataMeasures-SettingStandards ehSBrannDiscovery
inData takingourstaffonajourney–keepingdatagovernance
attheheartofallwedo
WorkingcloselywiththeIDMDataCounciland
BenchmarkingWorkingParty,DQMhasdevelopeda EHSBrannDiscoverychampionstheprotectionofpersonalinformationand
benchmarkingandinformationservicearoundbest understandstheconsequencesofnotkeepingdatasafe.Itthereforeputin
practiceindatagovernance.Lackofbenchmarking placeaframeworktobeISO17799compliant.Asanearlyadopter,ithas
wasidentifiedasthesinglebiggestneedtohelp developedaninspiringprogrammetoensurebuy-inandsupportofdata
raiseunderstandingandpromotebestpracticein governanceateverylevel.
researchamongmajordatausersandclients. Areviewofdatagovernanceprocessesagainstlegislationandrequirements
Aninitialknowledgebankhasbeendeveloped wasbeguntwoyearsago.Thisinvolvedateamofthemanagingdirector,IT
togenerateusefulcomparisonsfornewusers,with directorandcommunicationsmanager.
agoalofgenerating500completedsurveysinthe Manyofthekeybuildingblockswerealreadyinplace–adatasecuritypolicy,
firstyearacross12industrysectors.Partnershipsare datahandlingprocessesandsupportingIT.Whatwasmissingwasalinking
beingdevelopedwithkeybodies,suchasRoyal processtogainsupportfromstaff,changethewaytheythoughtandbring
Mail,DMA,ICO,governmentandbusinesssupport aboutachangeinbehaviouraroundhandlingdata.
agenciestospreadawarenessoftheservice. TheDataJourneywascreatedasanagreedprocessforalldatatouchpoints
inthebusiness,fromreceivingdata,storingandtransmittingit,auditingitand
ShoRtLiSt thendestroyingit.Theaimwastocreateasenseofownershipwithintheteam.
GBGroup Trainingwasrolledouttoeveryoneinthecompanyfromthetopdownwhich
iD3check-globaliDverification explainedtheimpactonthebusinessofanydataloss.
Newstartersgothroughaninductionprocessandstaffreceiverefresher
trainingeverysixmonths.Internalcommunicationscampaignsdeliverkeydata
governancemessagesandamonthlyinternalnewslettercarriesadata
governancecolumn.Staffalsoundergopersonaldataauditseverythree
months.Clientsandsupportersarealsoeducatedinthedatajourneyand
processes.Typically,thesearenon-datapractitioners.
ITsolutionshavealsobeenintroducedtomakeprocesseseasierforstaff,
includinganemailattachmentremoverandadatalogtoprovidevisibilityof
alldatastoredinthecompany,bylocation,ownerandrecommended
destructiondate.Independentbenchmarkingiscarriedoutbyanexternal
datasecuritycompany.
Theinitiativecreatedafocusandbuzzarounddatagovernance.Theannual
clientsatisfactionsurveyshowed96percentfeeltheirdataissafewiththe
company.Sofar,9percentofstaffhavecompletedtheindependent
benchmarking.Incidencesofreceivingnon-encrypteddatafellfrom11totwo
overtheyear.
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DAtAStRAteGYAWARDS2009|25
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