Patient Safety and Quality
In July of 2008 we agreed a set of ambitious goals for improving safety for
our patients and reducing unintended harm. This work focuses on seven
priority areas, and we have established measures to help us determine how
successful we are being at driving improvements in these areas.
Our goals will be refined and stretched as we We are sensitive to the needs of different ethnic
achieve them, and we will share our achievements groups. Translation and interpreter requirements will
and challenges in this and future reports. be met, where appropriate, and information will
In January 2009 we convened a new clinical
always be provided in appropriate and accessible
effectiveness group to review how the Foundation
formats to meet the needs of specific groups of
Trust can be assured that we are following evidence-
people, such as those that are covered by the
based best practice across the organisation. The group
Disability Discrimination Act.
will review our participation in clinical audits at a
national and local level, allowing us to measure our
standards of care against those of other organisations
in the delivery of effective care.
We have also begun to focus more on what our
patients and their family and carers
experience while they are in our care, and
how we can work more effectively within
the hospital and with our partners to
improve those experiences.
In April 2008 we established a patient
and public involvement group where
members of the public can work
alongside us on areas of safety,
cleanliness, facilities for visitors,
information provision and the work
to drive service improvements.
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