SPECIAL FOCUS
years of Surgical Service and SPD experi- ence to McVaugh’s 23 years. “We looked at the combination of services that ranged from value analysis, procurement, instru- ments, supplies, equipment and services and identified these were more resources than just supplies,” he said, referencing the division’s name change to Resource anagement. e also wanted to have a name that the customers could see that we are here to be a resource…not a cold chain of commodities.”
The philosophy also helped to balance
the playing field. Dolan recently earned his CRCST, adding to his green belt in Lean Six Sigma; McVaugh recently earned her green belt in Lean Six Sigma, adding to her CRCST.
Out with “old school” Prior to 2019, SPD concentrated on pro- viding service to Perioperative Services. ith the restructuring, however, came invitations to upper management to work collaboratively on establishing evidence- based, standardized practices that extend beyond Perioperative Services, hospital- based ambulatory surgery, nursing floors, Labor & Delivery, ambulatory surgery centers and other Bayhealth sites requir- ing SPD services, according to McVaugh. They extend instrument procurement and optimization and environment of care consulting, as well as highlevel disinfection standardization and IP sup- port to the system’s acute care hospitals, ambulatory practices. caugh routinely meets with Infection Prevention (IP) to discuss issues outside of SPD. Further, she and her managers also
attend EOC rounding at various Bayhealth sites to offer IP- and SPD-related feedback. SPD also retains a seat on the IP committee. During meetings we quickly built a rela- tionship with that team by showing them that we look at things not ust at a myopic level, but a system impact,” she added. The COO also incorporated SPD into the
organization’s shared governance model where a team of erioperative Services and SPD staff from each Bayhealth hospital campus participates in an Operations Per- formance Improvement Team that meets monthly, reinforcing accountability and responsibility for customer service levels. This was aimed at creating a oint ven- ture on improvements in SPD,” McVaugh noted. “It takes both sides to maximize the value of sterilization services. SPD cannot own all of the components as the erioperative Services has maor influence on our success. Service was a big topic at the beginning, but it has translated more to a partnership that both sides have to contribute towards. SD and eriopera- tive Services are equals. It can vary on the organization’s culture – overall and in Perioperative Services – that can impact and support SD integrating in this way. We have both been in organizations that either accepted or rejected the value of SPD. Both of us agree that Bayhealth has created an environment that we find unique and authentically focused on SPD.” SPD also designated one FTE to serving
as a liaison for rounding, which enables the staff to know each other personally and by name to foster communication and respect, according to McVaugh. Previously, SPD feedback arrived via error reports that
werent able to be addressed in real time before they escalated into an “intraopera- tive concern,” she added.
One SPD liaison rounds during the day
shift and an evening/night supervisor rounds in the evening, multiple times per day. The liaison works with the educator to develop any plans on lessons during the day, McVaugh notes.
Productivity gained
SPD targeted any competency gaps inter- nally, ensuring that the entire team fol- lowed the standards issued by SI I, , I and The oint om- mission.
“We focused on standard access to IFU information, updated count sheets and S workflow, and identified some of the unnecessary steps that staff may have been taking during processing,” McVaugh said. nce the competency gaps were identified, SD developed a recruitment strategy for new staff members that could help close those competency gaps by bring- ing in certified staff members. nce all staff were in place, we began to crosstrain each employee.”
McVaugh admits that certifying and
cross training all employees within a year or so was not as challenging as one might expect once we provided the tools and structure to the staff,” she indicated. “They had not had a framework to do this in the past so it was a foreign concept, but they could understand with leadership direction.”
SPD also assessed equipment function- ality and efficiency to meet productivity
Page 14 Bayhealth SPD team salutes supplier partners as instrumental in success
Who supports an award-winning organization? Dover, DE-based Bayhealth’s Sterile Processing team appreciates the product and service companies that have helped them develop and improve their operations and performance during the last several years. The team shines a spotlight on 7 below.
Advanced Sterilization Products (ASP) provides high-quality sterilization equipment and support we need to process our instrumentation.
Aesculap supports our new instrumentation needs and provides point-of-use inventory for the prep/pack functions and ongoing education and support of our efforts for standardization. Healthmark Industries provides the necessary tools to track and control our department workflows with various accessories.
oneSOURCE serves as our source of truth for instrument processing instructions. This has had an indelible impact on our sterile processing knowledge base and has advanced our use of standardized and consistent practices.
STERIS provides high-quality sterilization equipment and support we need to process our instrumentation, and through its SPM Surgical As- set Tracking Software it provides resources to boost our use of the instrument tracking system and extending our systems’ use to all sites of surgical care. Having a standardized tracking system in all locations provides us with enhanced visibility into our inventory and the ability to have a dialog with our customers.
STERIS IMS proffers diligence in their repair service and taking care of our inventories. The teams see the value in their partnership, and their level of visibility in our operations has built trust with our teams and customers.
Zimmer Biomet partners with our departments to eliminate issues with tray composition, assists us with the creation of count sheets and provides education for our teams.
12 May 2021 • HEALTHCARE PURCHASING NEWS •
hpnonline.com
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