defining the values, but in delivering them and inspiring people. Bower HR offers conventional HR services,


from basic documentation to a retained service off ering outsourced employment law advice and guidance – putting eff ective processes in place, and resolving any issues legally, quickly and effi ciently. But Serena is equally passionate about encouraging clients to be forward thinking and implement good working practices, such as EVPs, that lead to a settled workforce and fewer issues. “Getting those company values defined and


in place also informs recruitment strategy,” said Serena. “If you’re hiring, you can ask questions based on the ethos of your company, assessing a candidate not only on their qualifi cations and experience, but how you think they will fi t into your organisation and its values. “Similarly, if it becomes clear that an existing


employee is defi nitely not buying into the values of your company, or demonstrating them in their work, that there are tough conversations ahead to understand why and what can be undertaken to support the individual to re-engage.” Bower HR is currently developing a partnership with an organisation that delivers peer-to-peer recognition programmes that recognise and reinforce positive behaviour, inspiring employees to engage with and drive company values. “The important message is that we’re all in


this together,” explained Serena. “Firms have to demonstrate their values, but employees need to


ALL THINGS BUSINESS 39


feel like they are part of that and that their eff orts are recognised. Defi ne what going the extra mile looks like, and then reward someone when they do so. “By working together, with the same beliefs and values, the whole


team will start to build momentum and feel like they belong and are appreciated. If you empower your employees to do their best every day, that will enable positive experiences for the organisation as a whole.”


Contact Bower HR on 01582 283204, email enquiries@bowerhr.co.uk or visit the website www.bowerhr.co.uk


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