Informatics
References 1 Buley, Leah. Forrester report: How To Modernize User Experience. March 23, 2015. http://www.tandemseven. com/wp- content/uploads/2015/03/How_To_Modernize_ User_Exp.pdf. 2 For example like this one: http://www.
pmlive.com/pharma_intelligence/its_behind_you! _931426. 3 Conferences such as
http://uxdhealthcare.com/, and Service Design for Health (
http://sdinhealth.net/2017/). 4 http://www.pistoiaalliance. org/projects/uxls/. 5 Data collected spring 2017. 6 As per this revenue listing:
https://en.wikipedia.org/wiki/List_of_largest_pha rmaceutical_companies_by_revenue. 7 Quote source: https://quotes
ondesign.com/ralf-speth/. 8 Buley, Leah. Forrester report: How To Modernize User Experience. March 23, 2015. http://www.tandemseven. com/wp- content/uploads/2015/03/How_To_Modernize_ User_Exp.pdf. 9 Source:
http://www.core77. com/posts/26688/ibm-to-invest-100m-in-user- experience-consulting-hire-1000-employees- across-ten-interactive-experience-labs- worldwide-26688. 10 Source:
https://gigaom.com/ 2014/04/27/a- behind-the-scenes-look-at-how-ge-is-using- design-to-change-how-people-use-its-machines/. 11 Source: https://techcrunch. com/2014/10/02/adaptive-path-acquired-by- capital-one/. 12 Source:
https://vimeo.com/ 178077546 also see
http://www.springstudio.com/. 13 Source: https://techcrunch. com/2012/10/01/square-makes-its-second- acquisition-buys-design-firm-8020-opens-new- york-office/. 14 Source:
http://www.cms
wire.com/digital- experience/salesforce-acquires-ux-agency-super- bowl-social-wins-more-news/. 15 Source: http://www.
consultancy.uk/news/12334/accenture-digital- buys-mobile-agency-mobgen-adds-160-staff. 16 Source: https://uxplanet. org/how- prototyping-helps-nasa-take-ux-into-orbit-q-a- with-interaction-designer-ron-kim-1c9d9ffde2e4. 17 Buley, Leah. Forrester report: How To Modernize User Experience. March 23, 2015. http://www.tandemseven. com/wp- content/uploads/2015/03/How_To_Modernize_ User_Exp.pdf. 18 Buley, Leah. Forrester report: How To Modernize User Experience. March 23, 2015. http://www.tandemseven. com/wp- content/uploads/2015/03/How_To_Modernize_ User_Exp.pdf.
19 Everyone knows big companies can be stifling for the creative set, but GE UX and interaction designer Phil Balagas said that GE’s design team operates almost like a startup inside of GE. https://
gigaom.com/2014/04/27/a- behind-the-scenes-look-at-how-ge-is-using- design-to-change-how-people-use-its-machines/. 20Yakkundi, Anjali, Grannan, Mark. Forrester report: The State Of Digital Experience Delivery, 2014 – April 1, 2014.
https://www.forrester.com/report/The+State+Of +Digital+Experience+Delivery+2014/-/E- RES113641. 21
https://uxpa.org/. 22 de Matos, Paula, Cham, Jennifer A, Cao, Hong, Alcántara, Rafael, Rowland, Francis, Lopez, Rodrigo and Steinbeck, Christoph. The Enzyme Portal: a case study in applying user-centred design methods in bioinformatics. BMC Bioinformatics 2013 14:103 DOI: 10.1186/1471- 2105-14-103. 23 Pavelin, Katrina, Cham, Jennifer A, de Matos, Paula, Brooksbank, Cath, Cameron, Graham, Steinbeck, Christoph. Bioinformatics Meets User-Centred Design: A Perspective. Published: July 12, 2012 Plos comp biol
https://doi.org/ 10.1371/journal.pcbi.1002554. 24 Gothelf, Jeff. See more on The Lean hypothesis statement in “Lean UX”.
http://www.jeffgothelf.com/lean-ux-book/. 25 Blog post to review a discussion panel of UX experts across industries
http://jennycham.co.uk/2016/08/design-capable/. 26 Cham, Jennifer A. Lead UX Architect at the European Bioinformatics Institute, UK – an organisation who provide free online data services for life science researchers. 27 Buley, Leah. Forrester report: User Experience Capabilities Assessment. 16 June 2015. http://www.tandem
seven.com/wp- content/uploads/2015/08/User_Experience_Cap abilit.pdf. 28 Buley, Leah. The Marriage Of Corporate And UX Strategy. MX Conference, USA, 2014
https://vimeo.com/ 91666220. 29 Deming, W. Edwards. The New Economics, page 35, referred to in https://blog.
deming.org/2015/08/myth-if-you-cant-measure- it-you-cant-manage-it/. 30 Quote from:
http://www.uxmatters.com/mt/ archives/2017/03/experience-design-beyond-a-
simple-roi.php. 31 See slide 47:
https://www.slideshare.net/ UXSTRAT/ux-strat-usa-leah-buley-the-role-of- ux-cx-in-business?ref=http://www.uxmatters. com/mt/archives/2017/05/highlights-from-ux-
strat-2016.php. 32 SUS approach is explained here:
https://www.usability. gov/how-to-and-tools/ methods/
system-usability-scale.html. 33 NPS described here:
https://www.net promoter.com/know/. 34
https://en.wikipedia.org/ wiki/Customer_satisfaction.
35 Kerry Rodden’s blog post on Google Ventures:
https://library.gv.com/how-to-choose- the-right-ux-metrics-for-your-product- 5f46359ab5be. 36 A current Pistoia Alliance proposal from Merck:
https://main.qmarkets.org/live/ pistoia/node/1714. 37A web application for target validation created through funding from GSK, Biogen, EMBL-EBI and Sanger Institute.
http://targetvalidation.org. 38 Koscielny, Gautier et al. Open Targets: a platform for therapeutic target identification and validation. Nucleic Acids Res (2017) 45 (D1): D985-D994. DOI: https://
doi.org/10.1093/nar/gkw1055.
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