together. Administrator, tour guide, party planner, technician, counsellor, the work of an agent is a dozen jobs rolled into one and even the most seasoned captains couldn’t bear to be without one. But what qualities must a yacht agent display in order to be truly great?
Y
“Working with yachts is a challenging job,” says Paola Musumeci of Elite Yacht Service in Sicily. “You have just a few days to ensure clients get what they need and the smallest details make the difference between an awful and a terrific vacation. On top of that, you often have very little time for preparation and planning. I believe the most important qualities are timeliness and 24/7 availability - both skills make us great problem solvers.”
Captain Raki Dragovic was in the merchant navy followed by ten years on megayachts before founding Montenegro based DRM Maritime Services. He succinctly says,
acht agents are those neat little stitches that hold together the fabric of the cruising superyacht community
“Professionalism, integrity, honesty and timely performed service are paramount.”
Katerina Papageorgopoulou from 1998 established Kronos Yacht Agency on the Greek island of Rhodes comments, “We keep our clients, and you know how demanding they are, because we are efficient and always find solutions to problems.
The
captain doesn’t need to know how I did it, or the problems that were solved, just that his job is done and the guests on board are satisfied.”
“A yacht agent needs to be multilingual, extremely well organised and have a positive attitude – impossible does not exist,” says Christiane Thomsen, MD of Lunautica with offices in France, Spain and Germany. “Previous experience in the yachting, high end cruise ships or the hospitality industry is a bonus.”
Maja Ban from MYS Yachting in Croatia agrees, “A great yacht agent must be honest, dependable and be a brilliant multitasker. They must be a true people
pleaser and be willing to work 24/7. Captains and crew depend a lot on us and the quality of their work can be directly affected by the work and info provided by the agent. Crew must have full trust in their agent and feel comfortable to contact them, regardless of the time or subject.”
“The highest quality of service and the highest level of support and services to be delivered onboard at any time - 24/7, and great communication with the local authorities,” asserts Elisavet Tsopanoglou from Naftilos Marine in Piraeus.
Bea Alonso from Evolution Yacht Agents, with offices in mainland Spain and the Balearics, adds, “In the superyacht industry,
YACHTWAYS Yachtways has established an efficient network of top professionals throughout Greece and offers a range of personalised and exclusive high quality services. The team has the ability to arrange every single detail from the very first moment of the yacht’s arrival until the very last. They can prepare custom made itineraries and provide locations of all the top destinations, hidden beaches and anchorages in Greece. For more details Tel: +30 210 9802690 or visit
www.yachtways.com
ONBOARD | SPRING 2018 | 41
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