ADVERTORIAL
OCEAN MANAGEMENT OFFER A NEW APPROACH TO SERVICE AND INTERIOR CREW COACHING FOR THE SUPERYACHT INDUSTRY
R
ecent decades have seen the world’s
fleet of large yachts grow exponentially, and with it an
ever-increasing demand for well-trained, certified and experienced crew members. A few exceptions aside, shore-based training facilities
have increasingly
focused on the training and certification of deck and engineering staff. However, very little has been available in terms of dedicated training for service and interior staff.
Captain Jason Gilbert, Operations
Manager of Ocean Management, the yacht management division of the worldwide leading brokerage company Ocean Independence, says “Luckily we do have experienced yacht interior crew, and we always ensure those recruited come from a sound hospitality background and we look after them well. There is however a great demand for yacht crew and we have many young, enthusiastic and promising people wanting to be employed on mega yachts, yet unfortunately they lack any formal five star hospitality training and experience.”
Gilbert continues,“Service training for new crew members coming on board tends to typically be left to the Captain and the Chief Stewardess. This is another important job to be undertaken and managed, alongside numerous other vital tasks, very often shortly before the Owner or the guests arrive.”
With almost 40% of Ocean Management’s 300 crew members being interior staff, Managing Director, Daniel Küpfer, Master Mariner and former Yacht Captain, has been looking at ways to improve training opportunities for these key personnel. One recent solution Ocean Management has introduced is a partnership with Mr. Hanspeter Vochezer, founder and owner of Swiss Butlers and president of the Swiss Butler Association.
With many years of experience as a butler and professional hotelier, Mr Vochezer is used to serving A-list celebrities and UHNW individuals. Swiss Butlers advises on and teaches aspects of personal branding and image consultancy, providing business etiquette training to personal butlers, as well as to senior executive staff of major worldwide banks and first class service providers.
Hanspeter knows what it means to perform under pressure and unusual conditions, having taken over the management of a hotel resort after it had been almost completely destroyed by the Tsunami disaster in Thailand. He also understands how to provide five-star plus service under the often difficult conditions that yacht crew face - including working under extreme pressure in constrained spaces, serving a multicultural clientele, being in active service or on stand-by 24/7, and with very little or no privacy for months on end.
Ocean Management, alongside Swiss Butlers, have developed a new ‘on board’ crew coaching service, a dedicated three day yacht training program aimed at service and interior crew with exclusive hands-on training provided by Hanspeter on board a yacht. This crew etiquette training now forms an integral part of the Ocean Management on board crew coaching programme.
“Onboard crew coaching enables us to train interior staff in their real working environment, which we find far more effective than traditional classroom training,” says Hanspeter Vochezer. Daniel Küpfer adds “Our yacht owners and charter guests are the most valuable clientele in the world, requiring the highest possible attention and service quality. This is why on board crew training is only carried out by Hanspeter Vochezer himself - and does of course mean that there is a limit to the number of these specialist training programs that can be provided each year.”
Ocean Management are currently the only yacht management company to offer 5-star plus on board butler coaching services.
For further information regarding these or other bespoke yachting services please contact
management@ocyachts.com Tel: +41 4 33 99 22 77
www.oceanindependence.com
ONBOARD | AUTUMN 2017 | 43
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176