AI: technological transformation, upskilling and organisational design
AI was a major theme at this year’s CIPD Annual Conference and Exhibition. A key message is technological transformation is happening right now. Organisations are assessing how they integrate new technology, define job roles and develop the necessary skills. Ruth Holmes reports.
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IPD CEO Peter Cheese joked in his opening keynote to 2023’s annual conference and
exhibition that for the past 11 years he has pointed out that the people profession is at a tipping point. From putting employees at the heart of business strategy, to Good Work practices, managing Covid and hybrid work, his observation reflects the increasing focus on being human at work and the vital role of the people profession – Global Mobility included – in delivering economic and wellbeing benefits to individuals, societies and economies. This year was no exception. The question of how we adopt technology – specifically generative AI – is HR’s latest inflexion. “The implications of technology
aren’t just about technology,” he said. “They’re about the impact on jobs and skills and organisations and what it means to all of us. This is a very profound space for us as a profession to be engaged in. We need to lean into it. The question is what we create instead. How do we use technology to create good jobs and better jobs?”
The need for sound leadership
and understanding of new forms of technology comes at a time of hastening volatility, uncertainty, complexity and ambiguity. Welcoming the 1,300 delegates for the two-day conference in Manchester, Peter Cheese acknowledged both the strong international contingent of HR professionals present – representing Canada, Iceland, Norway, Germany, Italy, Cyprus, the UAE, Saudi Arabia, Nigeria, Singapore, Malaysia, Sri Lanka and more – as well as the rapidly changing geopolitical stage. “I think in many regards
we’re now in a virtual world on steroids,” he continued. “It is so extraordinary when you look at what’s happening and how that is shifting our geopolitical thinking away from a world that seems very much about globalisation to more ‘who do we trust?’. Businesses are having to rethink things like supply chains and operating models as a result. It’s a really important time for us as businesses to step up and say, ‘Right, how do we influence society in positive ways?’”
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WHERE ARE WE NOW IN THE DIGITAL TRANSFORMATION JOURNEY? Governments, sectoral representative bodies and individual organisations are all looking at how best to harness new and emerging technology to improve productivity and customer experience. Some are further along in their technology transformation journeys than others. For Global Mobility and HR, leveraging AI can help reach new talent pools more cost-effectively and cover the critical
GLOBAL LEADERSHIP
AI
& HR TRANSFORMATION
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