AWARDS OUT S TANDING HR & SPONSORED BY SUPPLIER PAR TNERSHIP
Clearview Relocation & Edwards
J
udges of this category were looking for an outstandingly strong and seamless partnership, which Clearview Relocation and Edwards clearly demonstrated in their winning entry. Testimonials from both companies combined to describe an
inspirational relationship, allowing the strength of the partnership to shine through, said the judging panel.
Employee-centred relocation The six-year partnership between Newbury-based Clearview Relocation and international technology firm Edwards is based on trust, communication and mutual understanding of the challenges encountered by relocating employees. Part of Atlas Copco, Edwards develops sophisticated vacuum
products, abatement solutions, and related solutions that are integral to manufacturing processes for semiconductors, flat-panel displays, LEDs and solar cells. Its products are used in a range of industrial processes and R&D applications. The company employs approximately 7,200 staff globally. At
any given time, it has a mobile population of around 50 in and out of the UK and other locations, managed by a team of two in-house global mobility specialists in partnership with Clearview. “My role involves uprooting people’s lives, and I take that very
seriously,” says Judy Gilbert, global mobility specialist at Edwards. “I trust Clearview implicitly in terms of sensitivity around the cultural needs of our assignees. I can unequivocally say that they make my life so much easier. They work to budget, timescale, and always go the extra mile.” One of Clearview’s outstanding strengths, Judy Gilbert adds,
is its ability to match its orientation tour consultants to the age and type of assignees. “We move people at all levels, from graduates here for a few
months to VIPs here for three years,” says Debbie Ward, relocation manager at Clearview. “The team is aware that we are delivering excellence in an open partnership across the board. “For us, Edwards is a typical account that’s grown from basic- level support to delivering a host of other services to support
Maggie Philbin, Camilla Stephen, Debbie Ward, Simon Bell, Jessica Sharpe (sponsor)
2017 10TH ANNIVERSARY
HR – for example, removals into and out of the UK. We have a solution for everything. “We are respectful of the various cultural backgrounds and
differences as we encounter them on a day-to-day basis across all of our client base. The services we provide are therefore tailored to meet the needs of both the business and the individual concerned. “This makes it easier to develop our relationships with clients.
They tell us what they need and we adapt accordingly. We really want to make sure the move is as smooth as it can be, with all the parts working together.”
Building and maintaining trust The partnership’s excellent service provision is cemented by trust, which has been built through a commitment to communication, responsiveness, and a legacy of positive relocation experiences for assignees and team members. “We regularly have calls to discuss ongoing relocations or assignments that are in the pipeline and confirm the next steps,” says Judy Gilbert. Debbie Ward adds, “The partnership is successful because
Judy and I work to the same standards. I always have excellent assignee profiles from Judy, which enable me to brief our consultants thoroughly and pre-empt assignee needs and challenges.” Clearview’s sensitivity to Edwards’ way of working is reflected
throughout its extensive team of home-search consultants, removals firms and related services. Carol Woodcock, one of Clearview’s home-search consultants
working alongside 16 full-time office-based employees, says, “I always feel supported by the team back in the office. They’re flexible enough to give me freedom to use my knowledge and experience in order to deliver the best possible outcome for Edwards.” Such relationships are critical to ensuring good experiences for
employees on the move. “We want to make sure that our assignees and our clients are not aware of any change in service provider, for example, when our partner takes over,” says Debbie Ward. “We want it to be an easy transition so there are no jolts in the relationships with suppliers. ➲
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