This page contains a Flash digital edition of a book.
In Reference Appointments & Updates


Lantern has welcomed its new CFO Andrew Kirk alongside an additional executive appointment of CTO Andy McCleod, both of whom join the Lantern team to help deliver its strategy and vision, following the retirement of Trevor Howe. CEO Denise Crossley said: “Following


completion of our recent funding with Shawbroook Bank and Paragon Bank, appointing both Andrew and Andy to the senior-executive team was a strategic decision, to ensure Lantern remains at the forefront of technology-based customer journeys and optimum pricing, across our specialist debt-purchase areas of HCST and customers experiencing vulnerability or financial difficulties.” In conjunction with the latest appointments


came the launch of Lantern’s company-wide Long Term Incentive Scheme, established to additionally reward every single colleague across the business, in recognition of their hard work and commitment.


FICO has announced a partnership with Arachnys, which will aim to enable financial organisations and their customers to benefit from a faster and smoother onboarding experience and enhanced record management. “The open architecture, risk-knowledge


management, and comprehensive capabilities of the Arachnys platform provide effective solutions for a wide variety of customer- risk evaluation use cases,” said David Buxton, Arachnys CEO. “Through this integration with FICO’s compliance solutions, financial institutions around the world will gain access to relevant, curated data


Restons Solicitors have announced the appointment of Peter Stewart as chief executive officer. He will lead Restons Solicitors, supported by Neil


Kelly as chief operating officer, Lee Warburton as finance director, and Jeremy Bouchier as chief legal officer. Mr Stewart said: “I am delighted to be joining the


talented team at Restons Solicitors. We have always been a family owned business, and we are now looking forward to the next phase of our development, building from an impressive foundation of strong customer experience, innovative use of data and technology, and our own unique depth of experience in the collections market.”


Peter Stewart


including local and international adverse media and corporate-ownership data, enabling further benefit from enhanced insights and increased confidence in the people they do business with.”


Noble Systems has announced that Noble Conversations Analytics Insight has received TMC’s 2019 Customer Contact Centre Technology Award. “When we introduced our Conversations


Analytics native speech analytics platform last year, we were excited about the impact it would have for our clients to gain deeper business intelligence on trends and patterns in customer behaviour,” said Chris Hodges, SVP sales and marketing at Noble Systems. “Noble CA Insight takes it a step further. With Insight, companies get a better understanding of their customers and their needs, and better information to arm their agents with the right tools, so they can improve processes and increase customer satisfaction. We are honoured by


Martin Dodd has been appointed as Huntswood’s new chief executive officer. He joins from Lloyds Banking Group, where most recently he was managing director of Connect. He said: “Having sat on the opposite side of the table


for some time, I am excited to take on this new challenge and use my experience to further Huntswood’s already impressive levels of service and advisory. “Customer experience has been a major focus in my


career to date, and there has never been a more important time to recognise its importance in future-proofing and protecting the reputation of firms. “Huntswood prides itself on delivering value and great outcomes for clients, and I look forward to growing this ambition over the coming years.”


Martin Dodd 46 www.CCRMagazine.com


TMC’s acknowledgment of our ongoing commitment to help companies improve the customer experience.”


Credit union network My Community Finance has gone live with an automated- decisioning platform that aims to transform its loan application process. It has opted for LendingMetrics’ award-


winning auto-decisioning platform (ADP), launched in 2016 to free lenders from the cost burden of manual underwriting and to give them access to the latest data, analytics, and Open Banking-based affordability assessments. Neil Williams, managing director of


LendingMetrics, said: “My Community Finance has successfully launched ADP within budget and on time. They are now reaping the benefits of an automated system that orchestrates Open Banking data to make strategic credit-policy changes rapidly. “Our solution enables them to leverage


more data than ever before so they can make better affordability, suitability, and credit-risk decisions. Best of all, they can create and manage their credit logic and decision waterfall autonomously and in real-time via the user interface, without intervention from IT personnel.”


The first apprentices undertaking their training on Apprenticeship Standards delivered by the Credit Services Association (CSA) are celebrating their success. A first for CSA Apprenticeship training


has come from Stephanie Moss, from H&T Pawnbrokers – a CSA member and apprenticeship-levy-paying employer. She


October 2019


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52