In Reference Appointments & Updates
Sue Chapple has succeeded Philip King as chief executive of the Chartered Institute of Credit Management. Ms Chapple, who joined the CICM as director of strategic relationships in 2018, has been interim CEO since Mr King’s departure to become interim Small Business Commissioner in March. Peter Whitmore, CICM chairman, said: “Sue has hit the ground running and demonstrated exemplary resilience, guiding the team at HQ and lifting the presence of the CICM across our industry and membership despite the CICM facing enormous difficulties. “The board is confident that Sue has demonstrated the appropriate expertise required to manage the Institute out of lockdown, which has to be our focus for the rest of 2020 and to take it forward. We hope members will join with us in congratulating her on her appointment and in giving her our full support.” She added: “The CICM is a prestigious organisation with a proud history of championing best practice credit management, supporting small businesses, and keeping the cash flowing at every level of the British economy. Our mem- bers’ skills and qualifications are needed today more than ever, and my priori- ty will be on supporting them and the business community on the long road to economic recovery.” Sue has been a member of the CICM for over 20 years, a fellow for 15, and an active member of Advisory Council and Executive Board.
Sue Chapple >>
government debt collection, calling the move an opportunity to bring
about ‘real and lasting improvements’ to protect people in financial difficulty. Joanna Elson OBE, chief executive of the
Money Advice Trust said: “The Cabinet Office’s new call for evidence is a welcome opportunity to bring about real and lasting improvements in the way government collects debt. “The finances of millions of households
have been hit hard by the Covid-19 outbreak – and a fairer approach from central and local government is needed now more than ever. We need a Government Debt Management Bill that enshrines in law a fairer approach, independent bailiff regulation and – in the much shorter term – urgent reforms to council tax collection in the wake of the outbreak. “We look forward to responding to the
call for evidence and continuing to make the case for reform to protect people in financial difficulty.”
Backing the Money and Mental Health Policy Institution’s campaign to end intimidating debt letters, Carlos Osorio, director of debt recovery at TDX Group,
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an Equifax company, said: “We fully support the calls from the Money and Mental Health Policy Institution charity to
end the outdated and harmful practice of sending threatening debt letters. The COVID-19 crisis should act as a watershed moment, allowing the government and debt industry to reshape the way we think and operate around debt and debt collection. “The pandemic has had an enormous
financial effect across much of our society, with 40% of UK households seeing their income drop since February. Our own data shows that in the first four weeks of lockdown alone there was a three-fold increase in the number of consumers identified with short-term vulnerability.
Furlough, reduced working hours and redundancies continue to impact people’s ability to keep up with repayments. Aggressive collection was not fair or effective before the crisis and it is even less so now.”
Ryan Kemp, director of retail at TransUnion in the UK, has commented on the latest Retail Sales Index from the Office for National Statistics. He said: “Today’s ONS retail sales data has given us reason for cautious optimism as overall volumes rebounded slightly in May, up 12% compared to the record falls in April.
Bibby Financial Services (BFS) has provided a £5m funding facility to Hider Food Imports. The family-run business, which began trading in 1965,
imports fine foods to its UK based customers. The company specialises in nuts, dried fruits and other fine foods including Hazer Baba Turkish Delight, Bavarian Organic Breads and seasonal Christmas Stollen. Hider Food Imports has a wholesale, retail and
ingredients division and supplies to many well-known retailers. The business has recently launched a new offering that allows retailers to offer all of the company’s two-thousand products to their customers for delivery direct to the end consumers home, even if they are only able to stock a limited number in store. The business is also involved in the manufacture of its nut products, including drying, roasting, salting, flavouring and packing. BFS’ corporate team in the North were introduced to Hider Food Imports by
Duncan Hider
the company’s financial advisors. From here, BFS and Hider Food worked together closely to quickly structure a deal that met the financing needs of the business. The £5m funding facility will help the business pursue its ambitious growth plans, while providing the flexibility the company needs to thrive. Duncan Hider, managing director, Hider Food Imports, said: “As a long-
standing family business, we have a firm footing in the market and a well- established customer base. This fresh injection of finance will enable us to focus on fulfilling our customers’ orders and work to expand our offering.”
www.CCRMagazine.com July 2020
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