In Reference Appointments & Updates Appointments & Updates
format. The software securely retrieves data directly from popular accounting software packages and layers analytics to categorise and distil data. “We are using cutting edge technology
to help gain better insight into defendant ability to pay. With the impact of COVID- 19, it will become increasingly difficult to separate the ‘can’t pays’ and ‘won’t pays”, said Nick Georgiades, MD of Just. “The partnership with Validis helps us solve that challenge for our clients and achieve appropriate repayment arrangements in all cases; extending time to pay when necessary and pressing for quicker resolutions where the defendant has the means to pay.” Jake Niarchos, chief revenue officer of
Validis added: “We are delighted to be working in partnership with Just. This is a really innovative use of our service and it is great to see that Just understand the value of accessing real-time financials to better understand the financial health of SMEs. We are confident Just will derive real value from the data Validis can surface.”
MCI Club has integrated its digital broker platform Burrow into Knowledge Bank’s API to provide brokers with up-to-date criteria information when qualifying new and existing mortgage customers. Through the Burrow platform,
potential borrowers coming from search engines, a broker’s website or other channels, by answering a small set of questions, will receive a qualified, personalised mortgage report. This is then available to the broker, enabling them to engage effectively with the customer. Nicola Firth, CEO of Knowledge Bank, said: “Innovative technology
Nicola Firth and Melanie Spencer
providers such as Burrow and MCI Club recognise the value that criteria data adds to the advice process. Knowledge Bank is the UK’s most comprehensive mortgage criteria search system.” Head of MCI Club, Melanie Spencer, added: “Following the launch of the
Burrow platform in March 2020, we have continued to onboard several broker firms onto Burrow and they are already receiving greater volumes of qualified enquiries as the mortgage market re-establishes itself after the COVID-19 lockdown. Knowledge Bank increases the credibility of the platform by provid- ing more up-to-date and qualified data to the end-consumer, ensuring better and more relevant conversations with our member brokers.”
July 2020
www.CCRMagazine.com
Specialist distributor First 4 Bridging (F4B) has announced the addition of Hampshire Trust Bank (HTB) to its lending panel. This panel addition will offer F4B’s intermediary
partners and introducers access to Hampshire Trust Bank’s extensive range of specialist mortgage solutions including bridging, refurbishment, development exit finance, HMO and semi-commercial mortgages. The announcement comes on the back of F4B overseeing
Steve Swyny
a comprehensive lending panel review after evaluating specialist lending practices during the Covid-19 crisis. Steve Swyny, head of sales at F4B, said: “We remain in the midst of a
challenging period which has led to all lenders being taken out of their comfort zone and tested to the max. Many specialist lenders have enhanced their reputations during this period, but it is also fair to say that some have been found wanting. “As a specialist distributor, it is our responsibility to ensure that introducers
and intermediary partners have access to the types of lenders who are fully transparent and can deliver flexible product ranges supported by the highest professional values. And we remain committed to working with lenders such as Hampshire Trust Bank who provide innovative, bespoke, complex funding solutions backed by strong service standards.”
Noble Systems has announced the newest
addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience. “Our speech analytics tools offer deep
business intelligence on trends and patterns in customer behaviour”, said Chris Hodges, SVP sales and marketing. “The ability to monitor conversations, both in real-time and post-call, is becoming increasingly important, particularly as more agents are working remotely. Providing proactive feedback and coaching can help keep agents connected and engaged, whilst maintaining the quality of customer service. The Comparative Cloud functionality in Noble Conversations Analytics Insight makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided.”
The Money Advice Trust has welcomed a new Cabinet Office call for evidence on fairness in
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