CCR2 Looking forwards
a ‘scientific or technological uncertainty’. This can take the form of a new process,
product or service, or can simply be an improvement to an existing one. The project does not have to have been
successful to qualify, so claims can still be made against work done by a subcontractor to find a solution, even if it was ultimately unsuccessful. Within the credit and collections industry,
this has translated into client claims for: l Development of a self-service portal that allows customers and debtors to see balances, make payments and set up payment plans without having to speak to anyone. l Development of a bespoke Customer Relationship Management (CRM) system. l Development of a system that could ring fence funds for government debt, keeping it entirely separate from other debt. l Bolstering security and compliance measures in software designed to send
correspondence to debtors via SMS when their address could not be verified. l Development of a system that could track a debtor’s change of address even if the client itself was not aware they had moved. l Enhancements to a customer call centre dialler system. l Integrating an AI chatbot into a company website.
Understanding the evidence What is most important is that company managers and their accountants understand what evidence is required to make a claim so that staff and subcontractors are disciplined at keeping a paper trail of work and costs, including staff time spent on particular projects. Claims can be made up to two years
from the end of the tax year in which the R&D is carried out, so this documentary evidence is essential if HMRC is to approve
HMRC’s broad definition of R&D is helpful here. A project must seek to resolve a ‘scientific or technological uncertainty’. This can take the form of a new process, product or service, or can simply be an improvement to an existing one
a claim. Once armed with this evidence, R&D
tax credit claims are then relatively straightforward, but it is very difficult to go back several years and identify the required information if it was not being collated properly at the time. CCR2
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July 2020
www.CCRMagazine.com
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