In Reference Appointments & Updates
“Creating good customer outcomes in dealers finance is the crucial route to ensuring that finance can continue to be a profit centre for dealers,” according to Karl Werner, deputy CEO of MotoNovo Finance. “Building a culture and processes around this principle both online and at POS can create good outcomes for customers and improved outcomes for dealers. Earning a return from financial services is – as the FCA chief executive noted last year – about finding a balance.” The continuing income potential available from finance
Euler Hermes has announced three appointments in its Economic Research department. Alexis Garatti is appointed director of
Karl Werner
was outlined by Financial Conduct Authority (FCA) chief executive Andrew Bailey on the Inside FCA podcast published last year when he noted: “It sometimes gets put to us as a regulator, ‘you do not want to see firms make any profit’, and I say, no, that is ridiculous, because frankly, we would not have a financial services landscape [without it].” He added: “We have to have firms that earn returns and earn what their shareholders expect, but it has to be balanced, it is always a balance.” Mr Bailey’s comments resonate with Mr Werner who observes: “At
MotoNovo we view the balance that Andrew Bailey referred to as a ‘Triple Win’ – an outcome that works for the customer, dealer and MotoNovo. We have built a distinctive portfolio of products and services to help dealers to embrace the Triple Win and start creating good outcomes for one and all; it starts with the potential car buyer and a transparent lending solution.”
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“Utility providers now have the option to choose a debt collection
service, Collect+, with the ability to manage some of the key levers which control customer and financial performance whilst achieving better than typical collection rates.”
Darcey Quigley and Co has launched a new Commercial Debt Clinic. This online forum enables companies and employees to post any questions they have relating to outstanding invoices, payments or products to ensure they receive expert advice. This is a free service available to all firms
who want to know what options are available to recovery their product or money from a customer. An experienced credit-management expert
will be on hand to answer all questions within 24-hours after posting. As it is an open forum, registered users can also comment and give views on their own experience. Company owner and managing director
Lynne Darcey Quigley said: “We wanted to help people that feel they have nowhere to go and who may be embarrassed to ask certain questions pertaining to debts. This forum provides them anonymity as is best placed advise from a list of credit experts. It
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will also help others in a similar situation find the best advice and answers they need, which will also help with their cashflow.”
A series of new appointments have been made within law firm Clarke Willmott LLP. The Taunton-based team, jointly led by Phil Roberts and Kat Quinton, has made five new appointments with another starting in January and a further three team members currently being recruited. Simon Little joins the debt recovery
economic research for the Euler Hermes Group. He will be assisted by Ana Boata, newly appointed director of macro- economic research, and Maxime Lemerle, now director of economic research for sectors. Ludovic Subran, chief economist of Allianz, remains chief economist of Euler Hermes. “I would like to congratulate Ludovic
Subran on his appointment as chief economist of the Allianz Group, and thank him for contributing to our outreach through high-quality economic research. “I am delighted that he retains a role at
Euler Hermes, in addition to his new duties. I am also very pleased to see that talented economists from our Paris team take on greater responsibilities. “I am convinced that Alexis, Ana and
Maxime will be able to develop research that is both of the highest quality and useful to the companies we serve on a daily basis, “said Wilfried Verstraete, chairman of the Euler Hermes Board of Management.
team as insurance team supervisor, Ruth Horner joins as a cashier, while Phoebe Simpson, Matilda Jeans, and Tyler Caddy all joins as paralegals. Ryan Rahim will also join the team in January working on defended insurance. Two more paralegals and an apprentice administrative assistant are also
(L-R) Anna O’Reilly, the new starters at Clarke Wilmott, and Phil Roberts
being recruited to help with debt recovery demand, bringing the total team members up to 44 specialist lawyers, caseworkers and support staff. “Our team continues to go from strength to strength,” said Anna O’Reilly,
debt recovery team manager and responsible for recruitment and staff welfare. “The new joiners reflect the growth in business with new instructions from both new and existing clients and will help Clarke Wilmott to maintain its position at the forefront of the debt recovery industry. The new appointees will help to manage the team’s increasing workload for a variety of clients including regional and national commercial businesses, government departments, insurance companies and managing agents.”
www.CCRMagazine.com January 2020
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