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seasonal period push many to exceed their financial limits. Record high levels of personal debt in 2018, combined with so many people saying they find debt unmanageable, make this particularly concerning. “Nonetheless, positive trends are now

developing. The increasing regulatory focus on expanding awareness and access to debt advice, such as the government consultations on Statutory Debt Repayment Plans and breathing space for people in debt, should help break down the social stigma around financial difficulties and enable more people to access the help they need. This will play a key role in addressing society’s debt problems in the year ahead.”

Content Guru has launched new screen- recording capabilities for its customers around the world, via its storm platform. Whether deployed independently to recreate the flow of a digital interaction, or replaying screen activity in conjunction with audio recording, this new capability provides organisations with an view of contact- centre operations, enabling them to better understand their agents and optimise customer engagement by improving agent training and enabling scenario reconstruction around disputed events. Product director, Richard Manthorpe,

said: “We are delighted to be offering screen- recording capabilities to our customers to complement their existing storm deployment. “Given the evolving technological and regulatory landscape, this was a natural

TransUnion (formerly Callcredit), has announced the appointment of Satrajit ‘Satty’ Saha as its new chief executive officer. Outgoing CEO Mike Gordon will remain with the business as an adviser until the end of March 2019 to ensure a smooth transition of responsibilities. Mr Saha said: “It is a really exciting time for the business

and 2019 will be a pivotal year as we bring to bear the full weight of TransUnion’s offering.” Meanwhile, reservations about data security pose the

Satrajit ‘Satty’ Saha

biggest challenge when it comes to increasing consumer adoption of Open Banking, according to a new white paper from TransUnion (formerly Callcredit). Based on research with both consumers and financial sector decision-makers across the UK, the study found that consumers cite the fear of data being shared or sold to other companies (86%) and fear of data breaches (82%) as the biggest barriers to sharing their bank statements with financial-services firms through Open Banking.

progression for our company. The new solution supports our customers in meeting regulatory requirements in today’s omni- channel environment, whilst providing greater insight into agent behaviour so that quality can be improved.”

Iwoca has announced it has connected to Barclays and HSBC banks under Open Banking. This expands the number of Open Banking connections offered by iwoca to three, including Lloyds Bank, and will enable more than 60 percent of the lender’s customers to take advantage of the Open Banking service. Christoph Rieche, CEO and co-founder

of iwoca, said: “Our Open Banking team has been hard at work to add Barclays and

Bibby Financial Services (BFS) has appointed Sue Pengelly as business development manager, South West of England; she will be based at the company’s South West office in Bristol. She said: “BFS is currently writing one in every two

factoring facilities for small businesses in the South West and has an excellent local support network, from businesses to brokers. “For many years the business has maintained a high

Sue Pengelly

position in The Times Top 100 Best Companies to work for, so it was an easy decision for me to come on-board. I am excited to join the team and support BFS on its journey to becoming the funder of choice for the South West.”

February 2019

HSBC to our first connection with Lloyds and I am delighted that we can now offer almost two-thirds of our customers an easier way to get approved with us. Clearly there is a need to raise awareness of Open Banking and help small business owners benefit from it, and we would love to work with the banks and the Open Banking body to achieve that.”

Linedata has announced the acquisition of French start-up Loansquare, whose portal digitalises relationships between borrowers and lenders. By acquiring Loansquare, Linedata enhances the end-to-end capabilities of its platforms and services for lenders. “I am delighted to start 2019 with the

acquisition of Loansquare,” said Anvaraly Jiva, founder and CEO of Linedata. “We are engaged in an ambitious process of enabling digital transformation and are thrilled to be able to integrate innovators from the start-up community.”

Knowledge Bank’s Criteria Activity Tracker has revealed the top five most searched criteria by brokers during December, with maximum borrowing high on the agenda for four categories out of eight. Since making its first appearance

in November, ‘Help to Buy’ remains in the top five residential searches for

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