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As one 67-year-old from Wrexham put it: “It is helpful to know where things are.”


Some younger people liked the idea of having greater freedom to own a number ‘for life’, seeing a number as part of a person’s identity. But older people are strongly against losing geographic meaning from area codes


What next for telephone calls? Changes in technology could revolutionise how telephone numbers are used. In the coming years, it will become more common for calls to be made over broadband, rather than traditional telephone lines. Broadband-based call technology does not


need area codes to tell it where to send a call in the same way the traditional telephone network does. As part of the research, people were asked


how they would feel about area codes losing their geographic meaning. Some younger people liked the idea of


having greater freedom to own a number ‘for life’, seeing a number as part of a person’s identity. But older people are strongly against losing geographic meaning from area codes.


February 2019 www.CCRMagazine.com


Some of us can remember a time when


we stored phone numbers in our head, rather than our mobile. But the way we use and feel about telephone numbers is changing.


Thing of the past In the future, as more telephone calls are made over broadband, dialling codes will not need to be fixed to a particular part of the country. So the question is asked: could area codes


become a thing of the past? Ofcom has already begun looking at how


UK landline telephone numbers could be managed more effectively in future, including the potential to use blockchain technology. This could make it quicker and easier for


landline customers to switch providers while keeping their number, and potentially reduce nuisance calls. CCR


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