INDUSTRY UPDATE


Robert Lee Distribution set up service to support key workers throughout the Coronavirus epidemic


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ooking to fulfil your keyworker orders but no supply chain? Robert Lee Distribution may have the answer… UK wide Bathroom distributer Robert Lee has set up a specialist


team to act solely on the processing, picking and delivery of goods to customers who have existing maintenance and supply contracts in place for key workers, namely, NHS, Pharmaceutical and Food Production and Distribution The team, consisting of experienced sales, logistics and customer


service staff, are working remotely, servicing orders to key industries, to ensure that operations outside of the bathroom trade can operate and customers are able to adhere to their contracts. Having a dedicated team allows for rapid response time to enquires,


ensuring that queries and orders can be dealt with within minutes – meaning products can get out the door and distributed to key industries. Robert Lee are also offering a fast turnaround service, with the majority of orders being able to be delivered next working day. Robert Lee decided to suspend normal services last Monday evening,


following government announcements, having seriously considered the risk attached to staff, customers and the wider community. A spokesman from Robert Lee stated “ Following last Mondays


events where we decided to suspend our normal services, we felt it was right that we sought a solution to help fulfil the orders of customers who had requests from key workers, where there was an urgent need for product, which in the long run could help in a small way, to the country coming through this pandemic.” “We decided that we would devote time and resource to supporting


these customers in adhering to their contracts for key workers and set about bringing together a team of individuals who had the skillset and experience to provide the best service possible.” “We have set up a dedicated email address;


essential.supplies@rlee.co.uk, to direct customers too so that there enquires get seen immediately, by the Robert Lee staff, who are working directly on key worker orders.” “Our stock levels are as always, very good, however we are also


working with a number of key suppliers to fulfil orders where products are not in stock in one of the Robert Lee depots.” “We have had a wonderful response so far from our customers and


urge anyone who has key worker contracts to get in touch with us via our dedicated email address. We are able to facilitate supply to new customers, providing they comply to our standard account set up procedure, and would love to help them with their supply to key worker industries.” Robert Lee Distribution are a key player in the distribution chain of the bathroom industry and are doing everything they can to protect their own staff, customers and the wider community from the effect the coronavirus is having throughout the country. Whilst they are keen to get back to resuming normal services for their large customer base, it would only be right to do this when it is deemed appropriate by the government to do so. The commencement of this service is wonderful news for businesses unable to purchase through their normal channels, where key industries would be affected, and such services are positive for the overall long term economy of the bathroom industry.


Kinvaro T-Slim wins Red Dot Design Award 2020


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et another award for GRASS: the drawer system Vionaro was only recently honoured with a Red Dot Award; this year, GRASS has won this prestigious award in the "Product Design" category for its new, completely innovative movement


mechanism Kinvaro T-Slim. The Red Dot Award focuses on


values that are particularly important in product development terms and contribute to making a product stand out from the competition: innovation and high design quality. The inter- national jury awards its seal of quality approval only to products of out-


standing design quality; accordingly, the competition for this award is fierce. Last year alone, around 6,500 products were submitted for con-sideration. From this huge number of submissions, Kinvaro T- Slim was one of the products chosen as outstanding. GRASS has now won one of these coveted design awards for the fifth time. "We are extremely delighted about


winning yet another Red Dot Award," says GRASS product manager Harald Küper. "The award con-firms the feedback we have had from our customers: that there is cur-rently no other product like Kinvaro T-Slim to be had on the market, and that its advantages totally meet the zeitgeist."


Tristan de la Haye joins Deco Glaze as General Manager


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eco Glaze, the UK’s original manufacturer and installer of glass


splashbacks and worktops are pleased to announce the appointment of Tristan de la Haye as the company’s new


General Manager. Tristan is a driven and dedicated


management professional. His vast experience and inside knowledge of the KBB industry, continued positon on the panel of the KBB Review Industry Awards and extensive network of luxury interior design professionals made him the ideal person for the position. Deco Glaze felt Tristan’s high level expertise combined with a passion for


continual learning and growth in the KBB industry could only benefit the business. Empowering and encouraging his teams to explore new territories and not only reach but exceed targets. Tristan is delighted to have joined the company; “Deco Glaze is a gem in the


KBB industry, with a multitude of amazing products and services, their offering is exciting, their colours are new and fresh and their bespoke designs are excellent. I’m looking forward to working with the team across the nation, taking on new challenges and growing the business further so we lead, not only in in first class customer service but superior installation and a fast turn-around.” Deco Glaze is Britain’s leading supplier of glass splashbacks and the largest manufacturer and installer of decorative glass in Europe.


BKU APRIL 2020 31


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