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Voicescape, the UK’s leading provider of resident engagement solutions, has won a competitive selection process to expand its partnership with Platform Housing Group, one of the largest housing associations in the Midlands. With 50,000 homes across the
Midlands, Platform has already improved customer engagement and driven cost savings using Voicescape’s Compliance and Engage solutions. Now, the social landlord has chosen
Voicescape’s Caseload Manager solution management. First introduced in 2021, the multi
award winning Caseload Manager represents a major step change in the application of AI arrears management in UK social housing. Built on a foundation of rigour, clarity and measurable outcomes, it intelligently minimises arrears case lists and automates optimal interventions to free up frontline staff to focus where human judgement proves most valuable. Caseload Manager enables Platform to deliver personalised, automated
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interventions. By combining higher repayment success rates with earlier support for vulnerable tenants, the organisation saw fewer evictions and better tenancy sustainment. As well as AI, the solution leverages
data science, and behavioural insights to understand the complexities of each
person’s circumstances and deliver the right type of intervention at the right time. The decision was made after a
comprehensive appraisal solutions on the market.
www.voicescape.com/services/ caseload-manager
A new specialist company, Millars Pumps safety solutions to the UK construction market, as the exclusive distributor controllers. Developers, contractors the country will have access to high- with dedicated customer service from a knowledgeable, UK-based team. Idroelettrica is a leading Italian manufacturer renowned for its commitment to quality and precision in pump-house equipment. It offers cost- effective, bespoke solutions and options that meet a range of international,
European and British industry standards including FM, NFPA, EN, and BS. The recent expansion of its manufacturing and in-house testing facilities in Modena ensures swift delivery times along with robust quality control. The launch of Millars Pumps responds
projects across the UK, driven by stricter requirements. As more commercial sites and high-rise residential buildings upgrade or install sprinkler, water mist and hydrant systems, Millars Pumps will support contractors with compliant, Along with its wide range of end
suction, split case, vertical turbine and submersible pumps and associated equipment, Millars Pumps will introduce Firebox is a ‘plug-and-play’ pre- fabricated pump room which arrives complete and ready to install. alternative to constructing a traditional pump house, Firebox is fully and space requirements. The innovative design means that all sides can fully open, providing 360° access for easy maintenance, inspection, or upgrades. Giovanni Vaccari, Sales Export Manager
at Idroelettrica Spa, comments: “The launch of Millars Pumps in the UK is exciting news for any company looking solutions, such as Firebox, are designed to be long-lasting, convenient to install and easy to maintain. “The combined expertise of Millars
Pumps and Idroelettrica will ensure UK customers are fully supported at every through to delivery, installation and maintenance.”
www.millarspumps.co.uk
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