Technology | What to Watch
the long-term trajectory of their printing service - equipped with unrivalled access to their own data, as well as the right tools to implement these insights into action.
WHAT WILL TRULY SET PSPS APART IS THE ABILITY TO MOVE FROM SIMPLE DATA COLLECTION TO INTUITIVE DATA ANALYSIS
Carlotta Basile
and apply the service schedules in a better-timed manner. “Today, Agfa applies remote monitoring to most of the new high-end
devices and we aim to include this technology to all our machines in the near future.” At Canon, Carlotta Basile, production portfolio marketing manager UK/Ireland, stresses: “When it comes to adapting to the fast-paced trends of the market, PSPs need more than just real-time data and insight. They need scope of their wider performance as well, and a historic understanding of how each machine is contributing to the overall efficiency of their business. “What will truly set PSPs apart is the ability to move from simple data collection to intuitive data analysis. This next step is still an emerging capability for the wide-format inkjet market, but Canon is focused on leading the industry by introducing its Prismalytics service to its plotWave and colorWave T-series. “Canon’s Prismalytics Dashboard is an extension of the Prismaservice and is a cloud-based management tool that allows businesses to analyse their data through multiple lenses, including key performance indicators (KPIs), trends, and timelines. This means that PSPs are able to control
“There is no doubt that the future of wide-format inkjet print will see businesses embrace data analytics to truly understand every layer of their workflow. With the advancement of remote diagnostics and data analytic tools, PSPs are able to unlock a comprehensive overview of their print performance, across multiple devices.”
Basile also stresses that “remote diagnostics are the key to unlocking an efficient workflow”, saying: “What if businesses could access real- time diagnostics on all kinds of functional data, so that they can instantly identify the root cause of the issue, and execute maintenance and repair actions as efficiently as possible? Canon now has an integrated ‘back office’ that provides exactly this kind of insight. “All Canon Production Printing products, including wide-format systems, can be securely connected to the Canon Production Printing back office. This dashboard displays data on vital elements such as printhead performance, ink usage data and electrical component data. This level of insight provides Canon with the feedback required to prevent future downtime, and continuously improve our devices. “Taking it one step further, diagnostics from the back office can then be processed using service platforms, such as Canon’s Prismaservice, which collects device data, and makes it accessible to the wider Canon service channel. The highest level of security is taken to ensure that only functional performance data is shared, meaning customers can enjoy a fully integrated service, without sacrificing compliance or peace of mind. Platforms like Prismaservice can also streamline admin processes by helping to schedule regular maintenance appointments and store service documentation. “Looking forward, we will see more vendors begin to offer advanced remote diagnostics.” Jef Stoffels, head of marketing at Dataline - which has introduced a number of software developments this year - says: “Data analysis has become increasingly important for wide format PSPs to effectively monitor their operations and help them stay competitive by identifying trends. In recent years, we have observed that wide format PSPs have matured significantly. Many have consolidated with other companies and are now seeking more professional ways of working. “The key to this evolution is efficient data flow, and a robust, complete MIS is ideally suited to organise the entire workflow and manage all the necessary data. Moreover, with secure connections to other business
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