CONTENTS 14
4 NEWS: Sonos boss sorry over speaker update scandal
6 NEWS: The TRIC Awards is back for 2020. New Chair, Jane Ostler, speaks to ERT ahead of this year’s event 8 NEWS: A report from the Philips Dealer Trade Show 9 NEWS: Exhibitors at KBB Birmingham 2020
10 OPINION: Online reviews and infl uencers are having a profound effect on consumer purchasing habits, both good and bad, says Richard Stevenson
14 THE ERT INTERVIEW: Caple is gearing up for another successful year. MD, Danny Lay, tells ERT: “I am pretty positive – as long as we stay focused we’ll continue to be successful”
18 REVIEW: Steve May reports from CES 2020 22 ANALYSIS: Voice control is taking over consumers’ homes
26 ANALYSIS: Sleek cordless and multifunctional vacuums are gaining traction over robots. Francesca Seden reports
30 FOCUS: A good stock management system is crucial for effi cient business. ERT explores the solutions available
32 PROFILE: Coopers Stores’ Darrin Christan on winning a second ERT Best Domestic Appliances Retailer Award
34 PROFILE: Borshch Electric has opened its new “store of the future” with a huge new kitchen design studio. MD, Simon Cox, tells ERT all about it
38 BUSINESS: Retailers need to be aware of product guarantees and the potential pitfalls
The team: Editor
Jack Cheeseman 01372 414 298
jackcheeseman@ertonline.co.uk Sub-Editor
Francesca Seden
seden.francesca@
gmail.com
Publication & Event Manager Mike Gammon 01372 414 299
mikegammon@ertonline.co.uk
Media Director Paul Ryder
info@ertonline.co.uk Design
jellymediauk.com
Contact us: Contributors to ERT this month:
Richard Stevenson, Steve May, Adam Berstein
General enquiries
info@ertonline.co.uk
Editorial
editor@ertonline.co.uk Published by:
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KT23 3JG 01372 414 299 ABC certifi cation
ABC total average net circulation: 6,000 (for the issues distributed between January 1, 2016 and December 31, 2016) Total net circulation for the audit issue: 6,000 (cover issue December 2016)
Views expressed by the contributors do not necessarily reresent those of the publisher, editor or staff.
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www.ERTonline.co.uk for news, opinions, blogs and analysis 18
February 2020
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