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CONTENTS 8


4 NEWS: Online sales soar at Dixons Carphone amid coronavirus.


6 NEWS: The ERT Awards is back! Retailer and manufacturers can enter online now!


8 NEWS: Stars gather in London for the 2020 TRIC Awards.


10 REVIEW: The crowds lined the streets to visit this year’s Bristol Hi-Fi Show to check out the latest tech from across the audio sector.


14 OPINION: “Our job is to ensure that the voice of this industry is heard,” says AMDEA’s Paul Hide.


16 OPINION: Lesley Rudd explains how Electrical Safety First is providing product recall solutions that benefit both business and the consumer.


18 ERT INTERVIEW: Swan’s Managing Director Rob Wileman has built the brand into what we know today – in this interview he reflects on its history and where the brand is heading.


22 ANALYSIS: Pixel quality, bezel-free, rollable sets, 8K and voice assistance, Francesca Seden reports on the latest TV tech.


28 ANALYSIS: How can electrical retailers win in local search?


30 FOCUS: Jack Cheeseman hears how to maximise the opportunities and expand your presence online.


34 BUSINESS: Adam Bernstein offers guidance on how retailers should handle the online returns process.


30 18


April 2020 ertonline.co.uk


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